Patient Access Representative

Trinity Health; Ann Arbor (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Daily pay

Benefits day one

Full benefits package

Employer retirement match

Colleague referral program

Job summary

Trinity Health Ann Arbor is hiring for an on-site Emergency Department registrar. You will perform outpatient and inpatient registration, verify insurance, and collect patient payments while ensuring compliance with payer requirements.

The role requires high school diploma or GED, with certifications in CRCR/CHAA within a year; on-site benefits begin at day one and there are multiple shifts including night/evening.

Qualifications

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Register patients for outpatient and/or inpatient services.
• Verify insurance and benefits prior to service.
• Collect patient payments and determine financial liability.
• Create and distribute analytical reports and educational materials.
• Maintain knowledge of applicable laws, compliance program and conduct.

Skills

Customer service

Insurance verification

Data entry

Financial intake

Education

High School diploma or GED

HFMA CRCR or NAHAM CHAA within 1 year

Tools

Medical terminology

Diagnostic coding

Procedural coding

Job description

Employment Type:Full timeShift:Evening ShiftDescription:Multiple Night(11pm-7:30am) and Evening (3pm-11:30pm) Shift openings available currently. Full Time or Part Time available Currently.
2 week training period on day shift (8am-4:30pm) required

Department: Emergency Department

Location: Trinity Health Ann Arbor

Minimum rate of pay: $16.92

Note: This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement
  

Position Purpose:

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Note: “patients” refers to patients, clients, residents, participants, customers, members

Minimum Qualifications:

• High School diploma or GED required.
• HFMA CRCR or NAHAM CHAArequiredwithin one (1) year of hire.
  

Preferred Experience:

• Minimum of two (2) years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.
  

Essential Functions:

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
• Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
• Maintains a Working Knowledgeof applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.