On-Site Patient Service Advocate — Evening Lab Support

Trinity Health MI; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Benefits from Day One

Medical, Dental, Vision

PTO

Life Insurance

Short/Long-term Disability

Retirement savings with employer match

Referral program

Tuition reimbursement

Job summary

Trinity Health Michigan in Ann Arbor is seeking a Patient Service Representative to support the Warde Medical Lab. The role is fully on-site with an evening shift; schedules vary and may include 10am–6:30pm or later shifts from 3:30pm–midnight.

You will answer calls, provide test information, and help transmit reportable results while assisting the Client Services team. This position offers full on-site benefits and opportunities for growth within a large Catholic healthcare system.

Responsibilities

• Answer client phone calls and assist with inquiries regarding test information and patient results.
• Refer complex issues to the appropriate Client Service Specialist as needed.
• Reconcile pending test lists from clients and monitor tests pending at referral laboratories.
• Support Client Service Specialists by researching test information and entering client responses.
• Assist the Client Services Manager with special projects.
• Perform administrative duties as needed.

Job description

Trinity Health Michigan in Ann Arbor is seeking a Patient Service Representative to support the Warde Medical Lab. The role is fully on-site with an evening shift; schedules vary and may include 10am–6:30pm or later shifts from 3:30pm–midnight.

You will answer calls, provide test information, and help transmit reportable results while assisting the Client Services team. This position offers full on-site benefits and opportunities for growth within a large Catholic healthcare system.