Laboratory Services Assistant

Trinity Health; Pontiac (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Trinity Health Oakland Hospital is seeking a Laboratory Services Assistant to support daily laboratory operations and patient care. This role combines office support, specimen processing, patient registration, courier duties, and occasional phlebotomy in a fast-paced setting.

Responsibilities include answering calls, entering orders, processing specimens, data accuracy, and compliance with safety standards. Night shift with 40 hours per week.

Qualifications

• High School diploma or equivalent required.
• Completion of a Medical Assistant or Phlebotomy program, a two-year degree in a biological science/health-related field, or one year of laboratory experience.
• Valid Michigan Driver’s License required.
• Current Heartsaver (HS) certification required.
• Knowledge of medical terminology and laboratory orders required.
• Strong computer, customer service, communication, and telephone skills.
• Ability to type at least 35 WPM.
• Phlebotomy and laboratory experience preferred.

Responsibilities

• Answer laboratory phone calls and provide outstanding customer service.
• Register patients and enter laboratory test orders into hospital information systems.
• Receive, process, label, and distribute specimens to appropriate laboratory areas.
• Ensure accurate data entry, report generation, and result distribution.
• Transport patient specimens, supplies, and reports to designated off-site locations.
• Assist with specimen collection and phlebotomy as needed.
• Maintain compliance with Trinity Health policies, safety standards, and regulatory requirements.

Skills

Customer service

Communication

Telephone skills

Typing 35 WPM

Medical terminology

Laboratory knowledge

Phlebotomy (assisting)

Computer skills

Education

High School diploma

Medical Assistant program

Phlebotomy program

2-year biology/health degree

1 year lab experience

Tools

Laboratory information systems

Job description

Employment Type:Full time

Shift:Night Shift

Description:

Status: Full time, 40 hours a week

Shift: Night shift

Location: Trinity Health Oakland

Join Our Team!Trinity Health Oakland Hospital is seeking a customer-focused Laboratory Services Assistant to support daily laboratory operations and help deliver exceptional patient care. This role combines laboratory office support, specimen processing, patient registration, courier responsibilities, and occasional phlebotomy duties in a fast-paced healthcare environment.

Key Responsibilities:

• Answer laboratory phone calls and provide outstanding customer service.

• Register patients and enter laboratory test orders into hospital information systems.

• Receive, process, label, and distribute specimens to appropriate laboratory areas.

• Ensure accurate data entry, report generation, and result distribution.

• Transport patient specimens, supplies, and reports to designated off-site locations.

• Assist with specimen collection and phlebotomy as needed.

• Maintain compliance with Trinity Health policies, safety standards, and regulatory requirements.

Qualifications:

• High School diploma or equivalent required.

• Completion of a Medical Assistant or Phlebotomy program, a two-year degree in a biological science/health-related field, or one year of laboratory experience.

• Valid Michigan Driver’s License required.

• Current Heartsaver (HS) certification required.

• Knowledge of medical terminology and laboratory orders required.

• Strong computer, customer service, communication, and telephone skills.

• Ability to type at least 35 WPM.

• Phlebotomy and laboratory experience preferred.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.