Patient Service Pro: Warm Welcome at Busy Clinic

VillageMD; Syosset (NY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Job summary

VillageMD is seeking a Patient Service Representative at CityMD in Syosset, NY to warmly welcome patients and register them, coordinating with the team to ensure timely care. You will manage paperwork, answer inquiries, and support the front desk with accuracy and kindness.

The role emphasizes strong communication, the ability to work in a high-volume setting, and dependable teamwork. A bilingual capability is a plus depending on site location and patient base.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication.
• Experience in fast-paced service industry preferred.
• Detail oriented and a team player.
• Bilingual abilities encouraged depending on site.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate appointments.
• Enter/update patient information in the system.
• Assist patients with paperwork.
• Scan and file medical records.
• Answer phone calls promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and inquiries.

Skills

Customer service

Phone etiquette

High-volume environment

Communication skills

Typing 55 wpm

Bilingual

Education

High School Degree or GED

Job description

VillageMD is seeking a Patient Service Representative at CityMD in Syosset, NY to warmly welcome patients and register them, coordinating with the team to ensure timely care. You will manage paperwork, answer inquiries, and support the front desk with accuracy and kindness.

The role emphasizes strong communication, the ability to work in a high-volume setting, and dependable teamwork. A bilingual capability is a plus depending on site location and patient base.