Patient Service Pro — Internal Medicine (Day Shift)

Day Kimball Health; Connecticut; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pharmacy Plan

Life Insurance (Basic & Supplemental)

Short- & Long-Term Disability

Health Savings or Flexible Spending

Accident & Critical Illness Coverage

401K Plan with Employer Contribution

Vacation Time

Sick Days

Paid Holidays

Education Reimbursement

Pet Insurance

Additional Benefits

Job summary

Day Kimball Health is seeking a Patient Service Representative to manage front-end functions across patient registration, scheduling, and check-out in the Internal Medicine Dayville Department. The role requires strong customer service, telephone management, and accurate data capture for visits and insurance information.

Responsibilities include verifying demographics, collecting co-pays, and coordinating appointments, with emphasis on patient satisfaction and seamless facility throughput in a

Qualifications

• High school gradate or equivalent preferred.
• College level courses preferred but not required.
• Demonstrated competency with medical procedural coding (CPT/ICD9).
• At least 4 years of relevant front-desk and customer related experience, preferably within a healthcare environment.
• Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM.
• Prior experience and demonstrated competence with patient or customer information systems.

Responsibilities

• Collaborate with patients, physicians, other staff and management to ensure patient satisfaction and accurate front-end processing.
• Verify patient demographics and insurance information prior to or during visits for pre-scheduled patients.
• Register patients and document patient and insurance information; handle co-pays and time-of-service payments.
• Check-out patients, enter charges for current visits if needed, schedule future appointments, and provide receipts.

Skills

Customer service

Cash handling

Typing 40 WPM

Patient information systems

Education

High school diploma or equivalent

College level courses

Job description

Day Kimball Health is seeking a Patient Service Representative to manage front-end functions across patient registration, scheduling, and check-out in the Internal Medicine Dayville Department. The role requires strong customer service, telephone management, and accurate data capture for visits and insurance information.

Responsibilities include verifying demographics, collecting co-pays, and coordinating appointments, with emphasis on patient satisfaction and seamless facility throughput in a