Patient Service Navigator (Float) – Front Desk Across Practices

SolutionHealth; Milford (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Professional development opportunities

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative (PSR) Float to provide front office coverage across multiple practice locations. The role requires travel between sites, weekend and holiday rotations, and a focus on patient service and accuracy.

The ideal candidate will have a high school diploma, at least one year of customer service experience, and strong communication skills. Flexibility to work across different offices and teams is essential.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience preferred.
• Strong written and verbal communication skills.
• Familiarity with Windows-based office applications.
• Ability to multitask in a fast-paced environment and meet deadlines.

Responsibilities

• Greet patients, visitors, and customers professionally and compassionately.
• Answer incoming calls and provide general information.
• Check-in and check-out patients.
• Schedule appointments and testing.
• Enter and track referrals.
• Verify and update patient demographics and registrations.
• Process co-pays and daily payment batches accurately.
• Scan and index documents into the EMR.
• Provide coverage for multiple practice locations, including weekend/holiday rotations.
• Support Patient Centered Medical Home initiatives and other projects.
• Maintain HIPAA compliance and organizational policies.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Southern New Hampshire Health is seeking a Patient Service Representative (PSR) Float to provide front office coverage across multiple practice locations. The role requires travel between sites, weekend and holiday rotations, and a focus on patient service and accuracy.

The ideal candidate will have a high school diploma, at least one year of customer service experience, and strong communication skills. Flexibility to work across different offices and teams is essential.