Patient Service Navigator (4740)

Andwell Health Partners; Auburn (ME); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible Health Insurance

Education Reimbursement

Paid time off

Internal promotions

Résumé du poste

Andwell Health Partners is seeking a Patient Service Navigator at Hospice House in Auburn, ME. The role is a 24-hours position in a busy office setting, involving scheduling, referrals, and patient communications.

You will be the first contact for patients and families, coordinating with supervisors and maintaining accurate documentation. Qualified candidates have a High School diploma, strong computer skills, and experience in healthcare scheduling or EMR systems.

Qualifications

• High School diploma required.
• Prior office or healthcare scheduling experience strongly preferred.
• Electronic Medical Records experience a plus.
• Strong computer skills with Word/Excel/Outlook/PowerPoint.
• Excellent customer service and public relations skills.
• Able to thrive in a fast-paced, team environment and be self-sufficient.
• Task-oriented with multitasking to manage scheduling, referrals, and patient communications.
• Organizational skills with close attention to detail.

Responsabilités

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems.
• Maintain up-to-date knowledge base on insurance forms, chart forms, and paperwork requirements.
• Establish priorities for team paperwork on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms regularly.
• Develop and maintain accurate systems for coordination of multi-discipline documentation.
• Perform data entry into EHR for Oasis and staff timesheets.
• Maintain daily/holiday/weekend schedules.

Connaissances

Customer service

Public relations

Multitasking

Organizational skills

Formation

High School diploma

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Description du poste

Job Details: Job Location: Hospice House - Auburn, ME, Position Type: 24-Hours, Salary Range: $17.95 - $23.93Hourly, Job Shift: Any, Job Category: Facilities, Department:Administrative Service Area:Hospice House Auburn, ME Role:Patient Service Navigator Work Setting:Office, In-Person Weekend Coverage Required

About Andwell:

At Andwell, you don’t just work here, you belong. Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities. We offer opportunities to grow and develop professionally across Andwell’s service lines statewide, a comprehensive benefit package to support life outside of work, and stability as an employer of choice for 50 years. Our centralized HR, IT, education, and employee experience departments provide improved support.

Benefits:

• Incredibly flexible Health Insurance plans
• Education Reimbursement
• Paid time off
• Opportunities for internal promotions

What You’ll Do:

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

What You’ll Bring:

• High School diploma required.
• Prior office or healthcare scheduling experience strongly preferred.
• Electronic Medical Records experience a plus!
• Strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and public relation skills with a friendly, outgoing, and professional demeanor.
• Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
• Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
• Organizational skills with close attention to detail

Salary Range

$17.95 - $23.93 Hourly

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.