Patient Service Liaison – Virtual Care & Scheduling

UCLA Health; Irwindale (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Irwindale, CA seeks a patient services professional to support physicians in the Virtual Immediate Care and assist patients with access to services. You will verify insurance, coordinate referrals, and maintain communications between patients and physicians using Epic/Care Connect.

The role requires 2+ years with Epic or a similar EHR, strong communication skills, and the ability to work with diverse populations.

Qualifications

• Minimum 2 years of experience with Epic or comparable Electronic Health Record.
• Ability to communicate effectively with physicians, staff, and patients from diverse backgrounds.
• Experience handling patient inquiries by phone and video; assisting with patient technology challenges.

Responsibilities

• Act as liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Complete insurance verification.
• Facilitate communication with referring physicians and process referrals.
• Refer patients to appropriate resources and provide follow-up through telephone and EPIC/Care Connect.

Skills

Epic EHR

Phone & video inquiries

Communication skills

Relationship building

Virtual scheduling

Prioritization

Patient tech support

Job description

UCLA Health in Irwindale, CA seeks a patient services professional to support physicians in the Virtual Immediate Care and assist patients with access to services. You will verify insurance, coordinate referrals, and maintain communications between patients and physicians using Epic/Care Connect.

The role requires 2+ years with Epic or a similar EHR, strong communication skills, and the ability to work with diverse populations.