Patient Service Representative - Virtual Immediate Care, Irwindale

UCLA Health; Irwindale (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Irwindale, CA seeks a patient services professional to support physicians in the Virtual Immediate Care and assist patients with access to services. You will verify insurance, coordinate referrals, and maintain communications between patients and physicians using Epic/Care Connect.

The role requires 2+ years with Epic or a similar EHR, strong communication skills, and the ability to work with diverse populations.

Qualifications

• Minimum 2 years of experience with Epic or comparable Electronic Health Record.
• Ability to communicate effectively with physicians, staff, and patients from diverse backgrounds.
• Experience handling patient inquiries by phone and video; assisting with patient technology challenges.

Responsibilities

• Act as liaison for patients and physicians.
• Assist patients in accessing services within the health system.
• Complete insurance verification.
• Facilitate communication with referring physicians and process referrals.
• Refer patients to appropriate resources and provide follow-up through telephone and EPIC/Care Connect.

Skills

Epic EHR

Phone & video inquiries

Communication skills

Relationship building

Virtual scheduling

Prioritization

Patient tech support

Job description

Work Location: Irwindale, CA, USA

Work Schedule

Monday and Wednesday, 8:00am-9:00pm, Saturday and Sunday, 9:30am-6:30pm, including holidays

Posted Date

10/19/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33605

Primary Duties and Responsibilities

In this role, you will provide direct support to the physicians of the Virtual Immediate Care and patients seen for treatment. Major duties include. but are not limited to:

• acting as a liaison for patients and physicians
• assisting patients in accessing service within the health system
• completing insurance verification
• facilitating communication with referring physicians and processing referrals
• referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - $45.66/hourly

Job Qualifications

Qualifications:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Skill in managing patient inquiries by phone and video and assisting with patient technology challenges where needed
• Ability to establish and maintain and productive working relationships with Physicians, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to facilitate physician scheduling and patient prioritization in virtual environment
• Minimum 2 years’ experience with Epic or comparable Electronic Health Record

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.