Patient Service Coordinator - Urgent Care

hhccareers; Fairfield (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical/dental/vision coverage

Generous PTO

Employee assistance program

Discounts on services and more

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to support multiple regional Urgent Care sites. The role focuses on welcoming patients, handling registrations, and creating a smooth flow of information between patients and healthcare teams.

Ideal candidates bring experience in fast-paced medical offices, solid insurance knowledge, and a patient-centered approach. The job may require travel to satellite offices, with a strong emphasis on teamwork and effective

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

Responsibilities

• Greet patients, register patients, and maintain records and accounts to ensure a positive patient experience.
• Respond to inquiries and facilitate communication between patients and healthcare providers.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Assist with handling incoming correspondence while upholding patient privacy and safety standards.

Skills

Verbal communication

Teamwork

Customer service

Bilingual desirable

Insurance knowledge

Microsoft Office

Tools

Epic

Microsoft Office

Job description

Join a High-Energy Team Supporting Exceptional Physicians

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary

This PSC position provides coverage at regional Urgent Care sites bringing variety to your workday and the chance to collaborate across multiple teams and communities. Reliable transportation needed.

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!