Patient Service Coordinator (PSC) - Occ Med

hhccareers; West Hartford (CT); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Generous PTO

Employee assistance program

Wellness programs

Discounts on services

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, verify insurance, and maintain accurate records. You will schedule appointments, manage referrals and follow-ups, and facilitate communication between patients and providers to ensure a positive experience.

The role emphasizes high-quality customer service, efficient operations, and adherence to privacy standards in a dynamic medical office setting.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Greets patients, registers them, and handles insurance verifications.
• Schedules appointments and communicates prep requirements to patients.
• Responds to inquiries while maintaining patient privacy and accurate records.
• Transfers calls to clinical staff as needed and supports efficient office operations.

Skills

Customer service

Medical office experience

Phone etiquette

Education

High school diploma or equivalent

Tools

Epic

Job description

Start here at Hartford HealthCare and be part of something better!

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

At Hartford HealthCare Medical group we offer:

• Supportive environment to promote professional and interpersonal development and growth

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagueANDdependents

• Medical, dental and vision coverage options

• Generous PTO to promote work/life balance

• Employee assistance and wellness programs including astrong focus on promoting mental health

• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

JOB SUMMARY

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.