Patient Service Coordinator - Urgent Care

Hartford HealthCare; Fairfield (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance program

Wellness programs

Discounts on services

Job summary

Hartford HealthCare Medical Group is seeking a dedicated Patient Service Coordinator to support regional Urgent Care sites. You will greet patients, handle inquiries, register patients, maintain records, and help ensure smooth operations with timely appointments.

This role requires adaptability and strong communication in a collaborative healthcare team. The position offers opportunities to work across multiple sites, with emphasis on patient access, privacy, and care coordination.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records and accounts.
• Create a positive patient experience by facilitating communication between patients and healthcare providers.
• Ensure efficient office operations and timely, accurate, friendly access to care.
• Schedule appointments and respond to incoming correspondence from patients, caregivers, and healthcare providers.

Skills

Customer service

Teamwork

Verbal communication

Microsoft Office

Medical terminology

Language skills (bonus)

Tools

Epic

Microsoft Office

Job description

Location Detail: 1262 Post Rd Fairfield (10429)

Shift Detail: Monday - Sunday; shifts between 7am - 10pm; float position

Join a High-Energy Team Supporting Exceptional Physicians

Are you ready to thrive in a fast-paced, collaborative environment where innovation and excellence are the norm? Our office is buzzing with energy, driven by a team of passionate professionals and dynamic physicians who are transforming healthcare every day. We’re looking for individuals who bring enthusiasm, adaptability, and a proactive spirit to help us deliver outstanding support and results.

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more!

Job Summary

This PSC position provides coverage at regional Urgent Care sites bringing variety to your workday and the chance to collaborate across multiple teams and communities. Reliable transportation needed.

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!