Medical Office Coordinator (Psychiatry and Behavioral Sciences)

Johns Hopkins University; Daniels (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University in Maryland is seeking a Medical Office Coordinator to coordinate a multi-faceted clinical/research office, assist patients and families, and support billing and scheduling in a busy academic medical setting.

The role includes handling clerical tasks, preparing reports, arranging appointments, managing mail and travel, and ensuring high quality patient relations while adhering to service excellence standards.

Qualifications

• High school diploma or GED required.
• At least two years of administrative experience.
• Additional education may substitute for one year of experience.

Responsibilities

• Coordinate multi-faceted clinical/research office operations.
• Assist patients and families, and resolve patient-related issues.
• Schedule laboratory tests, exams, and consultations.
• Acquire medical/psychiatric records and maintain documentation.
• Handle billing, insurance, and pre-certifications as needed.
• Prepare reports, budgets, and manuscripts using PC software.
• Greet visitors, answer phones, and manage calendars and mail.

Skills

Administrative experience

Patient interaction

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

The Department of Psychiatry and Behavioral Sciences is seekinga Medical Office Coordinator to coordinate activitiesand provide secretarial support for a multi-facetedclinical/research office to ensure a smoothly functioning officeand good patient relations. Interact with patients, patients’family members, referring physicians, and third party carriers withregard to patient-related issues. Works with others in a teamenvironment.

Specific Duties and Responsibilities

• Coordinates a multi-faceted clinical/research office.
• Assists patients, referring physicians, and third partycarriers to resolve patient related issues. Researches and preparesspecialized reports and budgets.
• Schedules patients for laboratory tests, medical examinations,and consultations.
• Acquires medical/psychiatric records of patients.
• Relay information to patients regarding preparation forlaboratory tests and examinations. Maintains familiarity withvarious types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health careinsurers or managed care providers. Assists patients or familymembers with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guidesthem to appropriate resources for further information, guidance, orassistance.
• Arranges or assists in arranging patient transportation.
• Types routine correspondence and reports from dictation orhandwritten copy using personal computer.
• Transcribes machine dictated medical reports and otherdocumentation using medical terminology.
• Performs data entry of consult questionnaires.
• Uses personal computer to prepare manuscripts, grant proposals,statistical reports, tables, and charts using knowledge ofscientific, medical, literary, or other technical terms.
• Answer telephone, screens callers, relays messages, and greetsvisitors.
• Maintains calendar, schedules appointments and meetingrooms.
• Opens, sorts and screens mail. Files in alphanumeric order andlocates material from files. Assists with making routine travel andaccommodation arrangements.
• Coordinates the servicing of office equipment.
• Operates personal computer to access e-mail, electroniccalendars, and other basic office support software. Uses automatedsystems to access, enter, and edit patient information.
• Completes various request forms for office supplies andequipment as directed.
• Performs miscellaneous related duties as assigned.
• Must adhere to Service Excellence Standards: customerrelations, self-management, teamwork, communications,ownership/accountability, continuous performance improvement.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Two years of administrative experience.
• Additional education may substitute for one year of experienceto the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Associates Degree.
• Two years medical office experience.

Classified Title: Medical Office Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.60 - $29.50 HRLY ($47,944 targeted;Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30am to 5:00pm

FLSA Status: Non-Exempt

Location: JH at Howard County Hospital

Department name: SOM Psy General Psychiatry

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam exceptforthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

Equal Opportunity Employer

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