Patient Services Coordinator - OPD Adult Primary Care Community Clinic

Hartford HealthCare; Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits program

Opportunities for career development

Job summary

A healthcare provider in Hartford is seeking a Patient Service Coordinator to enhance patient interactions and ensure efficient office operations. The ideal candidate will have a High School Diploma, relevant experience, and exceptional customer service skills. Responsibilities include greeting patients, scheduling appointments, and verifying insurance details. Benefits include a competitive program for work/life balance and career growth opportunities.

Qualifications

• 2 years of relevant experience required; 2 years in a fast-paced medical office preferred.
• Verbal and written proficiency in English required; proficiency in a second language preferred.

Responsibilities

• Greets and registers arriving patients and verifies insurance.
• Answers incoming calls and directs calls according to urgency.
• Schedules new patient appointments and informs them of preparation requirements.
• Conducts appointment confirmations and follow-up appointments.
• Maintains a clean waiting room and office area.

Skills

Excellent customer service skills

Team collaboration skills

Strong computer skills

Multilingual ability

Education

High School Diploma

Associate or bachelor's degree in a clinical or business field

Tools

Microsoft Office

Job description

Location & Shift

Location: 132 Jefferson St, Hartford (10483)

Shift: Mon - Fri 8:00am - 4:30pm

Job Summary

Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience. Work where every moment matters.

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Mails information to new patients prior to visit in accordance with department policies and enters/updates patient demographics.
• Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies.
• Ensures that office appointment schedule is coordinated with clinical staff activities.
• Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
• Schedules follow‑up appointments, verifies insurance coverage and obtains authorizations.
• Orders department supplies.
• Maintains schedule for conference room.
• Maintains a clean waiting room and office area.
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
• Completes facility billing according to facility level criteria; refers payment and insurance problems to Billing Department.
• Provides back‑up support to other clerical staff and performs other related duties in support of efficient operations.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in a clinical or business field preferred.
• 2 years of relevant experience required; 2 years in a fast‑paced medical office preferred.
• Verbal and written proficiency in English required; proficiency in a second language preferred.

Knowledge, Skills & Ability Requirements

• Adherence to HIPAA, OSHA and CSG policies.
• Excellent customer service skills.
• Customer‑focused approach with commitment to patient care.
• Team collaboration skills.
• Excellent written and verbal communication; multilingual ability highly desirable.
• Adaptability in a fast‑paced environment juggling multiple tasks.
• Strong computer skills, Microsoft Office.
• Knowledge of medical terminology, insurance requirements and medical billing/coding.
• Ability to travel independently to satellite offices.

Benefit: Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance, with opportunities for career development and growth.

Equal Opportunity/Affirmative Action Employer

As an Equal Opportunity Employer/Affirmative Action employer, Hartford HealthCare will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.