Patient Service Coordinator III

Davita Inc.; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider seeks an Administrative Support role responsible for facilitating office operations and patient appointments. The ideal candidate will have advanced MS Office skills, strong organizational abilities, and a commitment to supporting clinical workflows. This position plays a vital role in the patient experience and requires effective communication skills alongside technical proficiency.

Qualifications

• 3-5 years office experience required.
• Strong technology and MS Office skills (Advanced Outlook, Word, Excel, PowerPoint).
• Effective written communication tailored to the audience.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service.
• Make patient appointments and maintain appointment records.
• Act as 'Super User' for scheduling and registration systems.

Skills

Technology Skills

Time Management

Communication

Organizational Skills

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.
Does this position require Patient Care? No

Essential Functions

Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.

• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor, oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience: office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Effective written communication tailored to the audience; ability to convey information clearly and accurately, including composing/editing emails, memos, and letters.
• Understanding written sentences and paragraphs in work-related documents.
• Managing own time and assisting in managing others' time.
• Well organized with good time management skills to handle multiple tasks, follow protocols, and work within systems.
• Ability to proofread and edit written documents.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.