Patient Services Coordinator III

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare institution is seeking an administrative support professional to perform various clerical functions to ensure smooth operations. This role requires experience in office settings, strong technology skills, and the ability to manage appointments and assist patients. Candidates must possess effective communication skills and time management abilities.

Qualifications

• Three to five years of office experience required.
• Strong MS Office skills, especially Advanced Outlook, Word, Excel, PowerPoint.
• Effective communication skills and time management abilities.

Responsibilities

• Perform administrative clerical duties, including scheduling patient appointments.
• Provide assistance and training as a 'Super User' for systems related to scheduling and billing.
• Oversee daily activities of practice staff alongside Supervisor.

Skills

Technology skills

MS Office

Organizational skills

Time management

Education

High School Diploma or Equivalent

Job description

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record.
-Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
-Provides functional guidance to Office and Practice Assistants.
-In conjunction with Supervisor oversees daily activities of practice staff.
-May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education
-High School Diploma or Equivalent required

Experience
-Office experience 3-5 years required

Knowledge, Skills and Abilities
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.