Patient Service Coordinator

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 30,000 - 36,000; Full time

Job summary

Johns Hopkins Medicine seeks a Patient Service Coordinator to manage front desk operations, check-in/out patients, and coordinate follow-up appointments at the Baltimore site.

The role requires EPIC knowledge, strong insurance terminology, and excellent English skills; training on EPIC will be provided through Johns Hopkins. This is a temporary, full-time assignment with standard hospital hours.

Qualifications

• Minimum of High school diploma or equivalent required.
• Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.
• EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.

Responsibilities

• Check in patients for appointments and check out patients; schedule follow-ups as needed.
• Verify insurance information and collect payments; process referrals and respond to patient calls.
• Input patient data in EPIC and communicate messages to providers; maintain accuracy of records.

Skills

Medical terminology

Insurance terminology

English grammar

Education

High school diploma or equivalent

Job description

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Location: 5200 Eastern Avenue

Hours: Monday-Friday 8:30a-5:00p

Pay rate: $24

Responsibilities

The Patient Service Coordinator (front desk) is responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed.

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
• Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.
• Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.
• Schedule pre-op appointments and make sure the orders from referring providers have been received.
• Fill vacant appointment slots due to cancellations.
• Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
• Verify all other insurances using RTE in EPIC.
• Check eligibility for grant patients prior to arriving patient for visit.
• Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
• Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
• Call insurance company if information on insurance card is incorrect.

Qualifications

Minimum of High school diploma or equivalent required.

Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.

EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.

Johns HopkinsHealth Systemand its affiliatesare an Equal Opportunity / Affi…? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.