Patient Service Concierge & Scheduling Specialist

CarolinaEast Health System; Jacksonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CarolinaEast Health System in Jacksonville, NC, is seeking a Patient Service Representative to greet and assist patients, answer phones, and schedule appointments. You will act as a liaison between patients and medical support staff to ensure smooth operations and patient satisfaction.

The role emphasizes strong customer service, clear communication, and accurate scheduling within a busy clinical environment, contributing to high-quality care across the Coastal Carolina region.

Qualifications

• High school diploma or GED; basic computer skills.
• Experience in healthcare clinic setting or customer service.
• Knowledge of medical terminology preferred.
• Deliver outstanding customer service per standards.

Responsibilities

• Greet, instruct, direct and answer phones for patients.
• Schedule patient appointments and coordinate with staff.
• Serve as liaison between patients and medical support staff.

Skills

Customer service

Phone etiquette

Healthcare experience

Communication skills

Education

High school diploma or GED

Tools

EMR systems

Job description

CarolinaEast Health System in Jacksonville, NC, is seeking a Patient Service Representative to greet and assist patients, answer phones, and schedule appointments. You will act as a liaison between patients and medical support staff to ensure smooth operations and patient satisfaction.

The role emphasizes strong customer service, clear communication, and accurate scheduling within a busy clinical environment, contributing to high-quality care across the Coastal Carolina region.