Representative Patient Service I (6345)

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health is seeking a Unit Secretary/Registration Clerk to act as the primary access point for patients in inpatient and outpatient clinics. You will gather, enter, and verify registration information, collect co-pays, and support timely care by updating the electronic system and coordinating scheduling and referrals.

This role emphasizes professionalism, HIPAA compliance, and efficient patient flow, with responsibilities across front desk and ambulatory settings.

Qualifications

• Education credentials as listed: high school diploma or equivalent.
• Completion of a clerical or medical office program preferred.
• Experience in clerical, customer service, or related healthcare settings.

Responsibilities

• Greets patients and verifies registration information.
• Collects co-pays and processes payments; updates system accordingly.
• Verifies patient identity and insurance details per protocol.
• Checks in and out patients; coordinates follow-up scheduling.
• Performs eligibility checks and handles encounter edits as needed.
• Maintains patient confidentiality and adheres to HIPAA policies.
• Communicates with practice managers and care teams as required.
• Schedules referrals and authorizations for outside services.

Skills

Customer service

Clerical experience

Medical office

Education

High School Diploma or equivalent

Completion of clerical/medical office program

Job description

Job Summary

This position serves as the primary access point for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the collection of co-pays, may provide entry of patient charges and facilitates the care process by effectively processing information in a timely and accurate manner. This position must retain a high level of professionalism at all points of time.

Key Job Responsibilities

• Greets patients upon arrival in practice.
• Completes and verifies registration information for each patient:
  • Verifies patient identity per protocol.
  • Verifies address utilizing open ended questions.
  • Ensures benefit verification process for current service date has been completed.
  • Scans insurance card(s) into system.
  • Ensures patient has received HIPAA, Financial Policy, MSP, Pt Notification of Provider based clinic (if appropriate) have been signed, and scans as needed into system.
• Collect co-pay as well as any outstanding self-pay balance:
  • Provide patient with receipt of transaction.
  • Enter into system.
  • Maintain cash-drawer, reconcile any end-of-day cash receipts per ambulatory protocol.
• Updates system as “checked in” for communication with clinical staff.
• Works assigned encounter edits on a frequent basis throughout the day. Depending upon size of department assigned work could be also be Encounter Prep, Eligibility Checks, Appointments to schedule, Appointments to re-schedule, no-shows, encounters with no charge.
• Performs check-out duties for patients as they exit practice.
  • Schedules patient for follow-up as requested by provider
  • Provides assistance for referrals as directed
• Consistently monitors waiting room for potential customer service issues. Updates patients on a ten (10) minute frequency when providers are running behind in schedule.
• Understands and performs individual role in assuring compliance for regulatory, accreditation and system process.
• If assigned, answers phone and routes patient to appropriate clinical or administration area.
• If dedicated scheduling staff do not exist in the department, schedules both new patients and follow-up care based on patients calling into the practice. If scheduling new patients, responsible for obtaining necessary information for insurance verification.
• Maintains communication with Practice Manager on daily basis.
• Assists patients in obtaining necessary referrals for follow-up services. Also could be responsible for obtaining proper authorizations and pre-certifications for all outside procedures scheduled through the outpatient clinic or department.
• Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
• Back-up and provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.

Physical Demands

• Physical Demand
• Standing
• Walking
• Sitting
• Lifting
• Carrying
• Pushing
• Pulling
• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Crawling
• Reaching
• Handling
• Grasping
• Feeling
• Talking
• Hearing
• Repetitive Motions
• Eye/Hand/Foot Coordination

Qualifications

• Education
• Education Level
• Education Details
• Required/ Preferred
• High School Diploma
• or equivalent.
• Required
• and
• Completion of a clerical or medical office program
• Preferred

Work Experience

• Experience
• Experience Details
• Required/ Preferred
• At least 2 years experience
• ’ clerical, customer service, or related experience such as medical office or administrative services
• Required
• and
• . Completion of a unit clerk, medical office, general clerical, customer service training or equivalent education may be utilized in lieu of experience (documentation
• Required