Front Desk Medical Assistant

Jobtailor; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Jobtailor in Tampa, FL is seeking a friendly Front Desk Clerk to greet patients, manage appointments, and assist with daily front office tasks in a busy medical clinic.

You will handle patient check-in, document handling with HIPAA compliance, coordinate communications, process deliveries, and support the team with patient orders and administrative duties to ensure a positive patient experience.

Qualifications

• Front desk experience in healthcare preferred.
• Strong customer service and communication skills.
• Attention to HIPAA privacy and medical documentation.

Responsibilities

• Greet patients and provide information and paperwork as needed.
• Process shipments and handle clinic deliveries.
• Communicate with patients, medical staff, and colleagues.
• Maintain HIPAA-compliant privacy and patient records.
• Manage email and front-office communications daily.
• Assist with patient orders, travel letters, and intake documents.
• Upload documents and help with inventory counts.
• Support opening/closing clinic tasks and general organization.

Skills

Front desk

Customer service

HIPAA compliance

Multitasking

Communication

Education

High School Diploma

Tools

MS Office

Job description

• Cordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.


• Process and ensure accuracy for shipments orders


• Handle and process clinic deliveries


• Communicating with patients, medical personnel, and other staff members within the organization.


• Maintain patient and employee privacy in accordance with HIPAA regulations.


• Maintain email communication with patients and co-workers daily


• Assist with patient initial orders and medical orders


• Processing of travel letters and letters of medical necessities


• Upload patient documents into intake Q Medical release request


• Assisting with the count of clinic and front office inventory


• Prepare flow charts, notate appointments, and print out lab orders for following day patients


• Organize and maintain cleanliness of working areas, supplies, and equipment


• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction


• Required to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.


• Lab Draws, PE, TP (days you are not covering the window)


• Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)

Requirements

• Prior front desk experience 1 + years in healthcare preferred


• High School Diploma


• Ability to execute active listening skills to provide exceptional customer service.


• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.


• Excellent written and verbal communication skills including phone and e-mail etiquette.


• Ability to effectively learn and utilize multiple computer programs.


• Ability to prioritize and multi-task.


• Ability to work in office

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while managing patient interactions and administrative tasks in a healthcare setting. Proficient in maintaining patient privacy in accordance with HIPAA regulations and handling medical documentation.