Patient Service Associate — Call Center & Scheduling

Esse Health; Northern (KY); Hybrid; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Long/Short Term Disability

Health Savings Account/FSA

Fraud Protection

Legal services

Pet insurance

Job summary

Esse Health is seeking a Patient Service Representative for the Comprehensive Primary Care office. The role involves answering calls, collecting patient information, scheduling appointments, and managing faxes in a busy outpatient setting.

Ideal candidates have 1+ year of public-facing healthcare experience, strong communication skills, and familiarity with medical terminology and insurance plans. Starting pay is competitive with full benefits and opportunities for growth.

Qualifications

• Formal training likely indicated by a high school diploma or equivalent.
• 1+ years experience working with the public, preferably in healthcare.
• Knowledge of medical terminology and health insurance plans (HMO, PPO).
• Ability to communicate effectively with patients and staff.

Responsibilities

• Answer incoming calls for the office.
• Ask pertinent questions related to patient symptoms and relay to the provider.
• Schedule appointments.
• Handle faxes.

Skills

Phone etiquette

Customer service

Multitasking

Healthcare terminology

Education

High school diploma or equivalent

Job description

Esse Health is seeking a Patient Service Representative for the Comprehensive Primary Care office. The role involves answering calls, collecting patient information, scheduling appointments, and managing faxes in a busy outpatient setting.

Ideal candidates have 1+ year of public-facing healthcare experience, strong communication skills, and familiarity with medical terminology and insurance plans. Starting pay is competitive with full benefits and opportunities for growth.