Patient Service Representative - Phones - Comprehensive Primary Care

Esse Health; Northern (KY); Hybrid; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Long/Short Term Disability

Health Savings Account/FSA

Fraud Protection

Legal services

Pet insurance

Job summary

Esse Health is seeking a Patient Service Representative for the Comprehensive Primary Care office. The role involves answering calls, collecting patient information, scheduling appointments, and managing faxes in a busy outpatient setting.

Ideal candidates have 1+ year of public-facing healthcare experience, strong communication skills, and familiarity with medical terminology and insurance plans. Starting pay is competitive with full benefits and opportunities for growth.

Qualifications

• Formal training likely indicated by a high school diploma or equivalent.
• 1+ years experience working with the public, preferably in healthcare.
• Knowledge of medical terminology and health insurance plans (HMO, PPO).
• Ability to communicate effectively with patients and staff.

Responsibilities

• Answer incoming calls for the office.
• Ask pertinent questions related to patient symptoms and relay to the provider.
• Schedule appointments.
• Handle faxes.

Skills

Phone etiquette

Customer service

Multitasking

Healthcare terminology

Education

High school diploma or equivalent

Job description

Patient Service Representative - Phones - Comprehensive Primary Care

Job Category: Office Clerical

Requisition Number: PATIE007538

• Posted : September 10, 2026
• Full-Time

Locations

Showing 1 location

Comprehensive Primary Care Associates

Description

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, in 35+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

$750 SIGN ON BONUS ELIGIBLE!!

Join Our Team:

We are searching for a Patient Service Representative for our Comprehensive Primary Care Associates office located at 13303 Tesson Ferry!

• Full-time opening
• Monday - Thursday, 7:30 a.m. - 4:30 p.m. Friday, 7:30 a.m. - 2:00 p.m.
• Outpatient clinical practice

Day-to-Day:

• Answer incoming calls for the office
• Ask pertinent questions related to patient symptoms and relay this information to the provider
• Schedule appointments
• Handle faxes

Who we are seeking (preferred):

• The Patient Service Representative must project a positive and professional image over the phone, and in all interactions with patients and coworkers.
• The Patient Service Representative will possess the ability to multi-task and stay organized
• The Patient Service Representative will be driven by a strong desire to delivery quality customer service
• Formal training which will probably be indicated by a high school diploma or equivalent.
• 1 or more years of experience working with the public, preferably in a healthcare setting.
• Knowledge of medical terminology,
• Knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc.
• Willingness to assign high priority to patient comfort and satisfaction.
• Ability to communicate effectively and to work compatibly with physicians, coworkers, and employees in other departments.

What We Offer:

• Starting rate of pay is $17.37 up to $20.00/hour (based upon a variety of factors, including relevant work experience)
• Benefits the first of the month following your hire date
• Available benefits: Medical,Dental, Vision, Life, Long/Short Term Disability, Health Savings Account/Flexible Spending Account, Fraud Protection, Legal, Pet and other miscellaneous
• Generous PTO policy + 9 paid holidays
• 401k match + profit sharing
• Wellness program
• Opportunities for professional growth and mentorship
• Emphasis on work-life balance

EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.