Patient Service Representative

HealthFirst Family; Laconia, Northern (NH, KY); Hybrid; USD 33,000 - 42,000; Full time

Job summary

HealthFirst Family Care Center in Laconia, NH is seeking a Patient Service Representative to be the friendly face of our community health center. You’ll greet patients, handle front desk tasks, and ensure a warm, organized check-in experience.

You’ll manage phone calls, schedule appointments, verify insurance and demographics, collect co-pays, and maintain patient records with HIPAA privacy in mind. High school diploma and 2 years medical office experience preferred.

Qualifications

• High school diploma required.
• Two years' medical office experience desired.
• HIPAA knowledge or privacy training preferred.

Responsibilities

• Greet and assist patients and visitors in person and by phone with professionalism and warmth.
• Answer phones within 3 rings with courteous etiquette.
• Keep reception, waiting and work areas clean and organized.
• Register new patients and update demographics, including scanning insurance cards and verifying eligibility.
• Confirm and update patient information at check-in.
• Ensure consents are completed annually and PHI is up-to-date.
• Notify clinicians of patient arrivals and communicate delays as needed.
• Schedule appointments, manage cancellations and waitlists, and follow up on no-shows.
• Handle prescription and records pickups.
• Collect co-pays and reconcile daily cash drawer.
• Process interoffice deliveries, faxes, voicemails, and appointment confirmations.
• Maintain patient charts and records requests.
• Maintain provider schedules and verify insurance.
• Cross-train in at least one other position within HealthFirst.
• Maintain confidentiality and secure PHI at all times.

Skills

Customer service

Phone etiquette

Attention to detail

Professionalism

Education

High school diploma

Job description

Description

Are you interested in working for New Hampshire's 2024 Health Care Business of the Year, according to Business NH Magazine?

Join the HealthFirst community, where every position has purpose! Step into a career where you're not just filling a position, you're making a meaningful impact. At HealthFirst, we're more than a doctor's office - we're a beacon of hope, providing top-notch integrated medical and behavioral care to all, regardless of their ability to pay. Be part of a team that's redefining healthcare and changing lives in ways others can only dream of.

HealthFirst Family Care Center, a Certified Great Place to Work and wonderful place to make a difference, is seeking a Patient Service Representative to join our team of mission-minded healthcare professionals.

Who you are:

You’re the friendly face and voice of our health center. You have a talent for making people feel welcome and taken care of - whether in person or on the phone. Organization is your love language, and you know how to keep things moving while maintaining attention to detail. You’re dependable, professional, and committed to making every patient experience a positive one.

Who we are:

We’re a community health center serving 29 rural towns with compassion, purpose, and pride. At HealthFirst, you’ll find a team that’s collaborative, mission-driven, and committed to providing high-quality care to everyone who walks through our doors. We value respect, teamwork, and doing good - really, really well.

What you'll do:

• Greet and assist patients and visitors in person and by phone with professionalism and warmth
• Answer phones within 3 rings, using consistent and courteous telephone etiquette
• Keep the reception, waiting, and work areas clean and organized
• Register new patients and update existing demographics, including scanning insurance cards and verifying eligibility
• Confirm and update patient information at check-in
• Ensure consents are completed annually and HIPAA documentation is up-to-date
• Notify clinicians of patient arrivals and communicate delays as needed
• Schedule appointments, manage cancellation and waitlists, and follow up on no-shows
• Handle prescription and records pick-ups
• Collect co-pays and discount fees; reconcile daily cash drawer
• Process interoffice deliveries, faxes, voicemails, and appointment confirmations
• Manage patient charts and records requests
• Maintain provider schedules and verify insurance
• Cross-train in at least one other position within HealthFirst
• Maintain confidentiality and secure PHI at all times

Requirements

EDUCATION/EXPERIENCE: High school diploma required. Two years' medical office experience desired.