Patient Scheduling Specialist (No Nights/Weekends)

Center for Vein Restoration; Greenbelt (MD); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

Tuition reimbursement

PTO + 8 holidays

Center closed for holidays

Growth opportunities

Bonus eligibility

Job summary

Center for Vein Restoration is seeking a Patient Services Coordinator to manage high-volume inbound calls, schedule patient appointments, and drive conversions from inquiry to treatment planning. The PSC will document interactions, verify demographics and insurance, and support patient retention throughout the scheduling process.

The role operates Monday through Friday during daytime hours, with a focus on professional, patient-centered service, accurate data entry, and adherence to quality

Qualifications

• High School Diploma or equivalent required.
• Customer service or call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with multiple systems and technology platforms.
• Spanish preferred.

Responsibilities

• Handle high-volume inbound calls from new and existing patients using Five9.
• Schedule new patient appointments following approved protocols and availability.
• Maintain strong conversion performance from inquiry to scheduled appointment.
• Ensure all patient interactions are professional, efficient, and patient-focused.
• Accurately document all calls and updates in the system.
• Enter and verify patient demographics, insurance, and contact information accurately.
• Utilize scheduling systems and tools effectively, including Five9 and EMR platforms.
• Maintain detailed and accurate documentation for all patient interactions.
• Meet or exceed established KPIs, including conversion rate, quality assurance scores, and call handling expectations.
• Maintain high availability and adherence to schedule.
• Follow all call handling guidelines, workflows, and quality standards.
• Participate in coaching, training, and continuous improvement initiatives.
• Conduct outbound calls as needed for follow-ups, rescheduling, or patient support.
• Assist with appointment confirmations, no-show follow-ups, and patient retention efforts.
• Collaborate with supervisors and leadership to support daily operations.
• Assist with task completion and workflow management as assigned.
• Adapt to changes in processes, systems, and priorities.

Skills

Customer service experience

Multitasking

Communication skills

Interpersonal skills

Attention to detail

Tech proficiency

Spanish preferred

Education

High School Diploma or equivalent

Tools

Five9

EMR systems

Job description

Center for Vein Restoration is seeking a Patient Services Coordinator to manage high-volume inbound calls, schedule patient appointments, and drive conversions from inquiry to treatment planning. The PSC will document interactions, verify demographics and insurance, and support patient retention throughout the scheduling process.

The role operates Monday through Friday during daytime hours, with a focus on professional, patient-centered service, accurate data entry, and adherence to quality