Patient Scheduling Specialist - HIPAA-Aware & Salesforce Pro

Doist; Minneapolis (MN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Retirement benefits

Paid time off

Parental leave

Family medical leave

Volunteer time off

Job summary

Tactile Medical is seeking a Patient Dispatch Specialist to coordinate patient demos and trainings for our field team across US time zones. You will use Salesforce and other tools to schedule, confirm, and reschedule appointments, while ensuring HIPAA compliance and precise documentation.

The role demands strong communication, organizational skills, and the ability to manage multiple priorities independently.

Qualifications

• Associate’s degree or equivalent experience in healthcare administration, business, or related field.
• 2+ years of experience in scheduling, dispatch, or patient coordination roles.
• Experience using CRM systems (Salesforce preferred).

Responsibilities

• Schedule and coordinate patient demos and trainings for field personnel using Salesforce and/or other tools.
• Communicate with patients to confirm appointments, handle rescheduling, and manage cancellations.
• Ensure accurate documentation of scheduling activities and patient interactions.
• Collaborate with field teams to align scheduling with availability, geography, and patient needs.
• Monitor dispatch workflows and elevate issues as needed.
• Maintain HIPAA compliance and data integrity across all scheduling activities.
• Other duties as assigned.

Skills

Salesforce

Customer service

Written communication

Verbal communication

Attention to detail

Time management

Spanish proficiency

Education

Associate degree or equivalent experience

Tools

Salesforce

Microsoft Office 365

Zoom

Teams

Chatter

FileMaker

Job description

Tactile Medical is seeking a Patient Dispatch Specialist to coordinate patient demos and trainings for our field team across US time zones. You will use Salesforce and other tools to schedule, confirm, and reschedule appointments, while ensuring HIPAA compliance and precise documentation.

The role demands strong communication, organizational skills, and the ability to manage multiple priorities independently.