Patient Scheduling & Dispatch Specialist

Tactile Medical; Minneapolis, Northern (MN, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Retirement benefits

Employee stock purchase plan

Paid time off

Parental leave

Family medical leave

Volunteer time off

Life insurance

Disability coverage

Job summary

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Dispatch Specialist will coordinate demos and trainings across U.S.

time zones, ensuring timely and accurate scheduling and communication with patients. This role emphasizes HIPAA compliance, meticulous documentation, and collaboration with field teams.

Qualifications

• Associate’s degree or equivalent experience in healthcare administration, business, or related field.
• 2+ years of experience in scheduling, dispatch, or patient coordination roles.
• Experience using CRM systems (Salesforce preferred).

Responsibilities

• Schedule and coordinate patient demos and trainings for field personnel using Salesforce and/or other tools.
• Communicate with patients to confirm appointments, handle rescheduling, and manage cancellations.
• Ensure accurate documentation of scheduling activities and patient interactions.
• Collaborate with field teams to align scheduling with availability, geography, and patient needs.
• Monitor dispatch workflows and escalate issues as needed.
• Maintain HIPAA compliance and data integrity across all scheduling activities.
• Other duties as assigned

Skills

Attention to detail

Time management

Documentation

Independent worker

Education

Associate's degree or equivalent experience in healthcare administration, business, or related field

Tools

Salesforce

Zoom

Microsoft Office 365

Filemaker

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Dispatch Specialist will coordinate demos and trainings across U.S.

time zones, ensuring timely and accurate scheduling and communication with patients. This role emphasizes HIPAA compliance, meticulous documentation, and collaboration with field teams.