Patient Scheduling Specialist — High-Volume Call Center

UNITE HERE HEALTH; Las Vegas (NV); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Job summary

UNITE HERE HEALTH is seeking a Patient Access Representative in Las Vegas to be the first contact for patients via our call center. You will deliver a 5-star customer service experience, verify eligibility, coordinate appointments, and support medical records and referrals in a high-volume health center setting.

You will engage with patients, providers, and families, handling routine inquiries and escalating urgent issues per established protocols.

Qualifications

• 3–5 years of direct scheduling experience in a high-volume call center.
• Healthcare environment knowledge preferred.
• Experience with call center software.
• Understanding of medical and insurance terminology.
• Typing speed and accuracy.

Responsibilities

• Be the first contact for patients via our call center.
• Provide 5-star customer service and clarify patient needs.
• Verify patient eligibility and answer related questions.
• Assist with medical records and referrals.
• Schedule and coordinate appointments for patients and providers.
• Handle urgent or escalated inquiries per protocols.

Skills

Customer service

Communication

Typing

Spanish fluency

Multitasking

Education

High School Diploma or Equivalent

Associate's degree preferred

Job description

UNITE HERE HEALTH is seeking a Patient Access Representative in Las Vegas to be the first contact for patients via our call center. You will deliver a 5-star customer service experience, verify eligibility, coordinate appointments, and support medical records and referrals in a high-volume health center setting.

You will engage with patients, providers, and families, handling routine inquiries and escalating urgent issues per established protocols.