Patient Scheduling Specialist — Four‑Day Week

ADP, Inc.; Arkansas; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Healthy Connections, Inc. in Mena, AR, seeks a Scheduling Specialist to be the first voice patients hear, ensuring smooth scheduling across clinics.

This full-time role handles inbound calls, schedules appointments in eMDs, and supports patient engagement with Phreesia and Updox. Responsibilities include gathering insurance and demographic information, coordinating changes and follow-ups, and routing inquiries to the appropriate teams.

Qualifications

• High school diploma required.
• At least 2 years in a medical office or call center.
• Strong communication and organization skills.
• Willingness to travel to other clinic locations for training.
• Bilingual in Spanish is a plus.

Responsibilities

• Handle inbound calls from new and returning patients.
• Schedule appointments using eMDs.
• Support patient engagement with Phreesia and Updox.
• Accurately gather insurance and demographic information.
• Direct clinical and billing inquiries to the appropriate internal teams.
• Coordinate appointment changes, cancellations, and follow-ups.
• Review provider and service updates regularly to stay informed.
• Partner with leadership to meet scheduling benchmarks and patient experience goals.

Skills

Clear communication

Organization

Multitasking

Spanish language

Education

High school diploma

Tools

MS Office

eMDs

Phreesia

Updox

Job description

Healthy Connections, Inc. in Mena, AR, seeks a Scheduling Specialist to be the first voice patients hear, ensuring smooth scheduling across clinics.

This full-time role handles inbound calls, schedules appointments in eMDs, and supports patient engagement with Phreesia and Updox. Responsibilities include gathering insurance and demographic information, coordinating changes and follow-ups, and routing inquiries to the appropriate teams.