Scheduling Specialist — 4-Day Week, Patient Care

Healthy Connections; Mena (AR); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Four-day workweek

Job summary

Healthy Connections in Mena, AR seeks a Scheduling Specialist to be the first voice patients trust. This full-time, on-site role supports scheduling across clinics, handling inbound calls, EMR scheduling, and patient engagement with digital tools.

You’ll gather insurance information, coordinate appointments, and work with leadership to meet scheduling benchmarks. The position offers a four-day workweek and a team-focused environment that emphasizes clear communication and accuracy.

Qualifications

• High school diploma required.
• At least 2 years of experience in a medical office or call center.
• Strong communication and organization skills.
• Comfortable using Microsoft Office and learning new digital tools.
• Bilingual in Spanish is a plus, but not required.
• Willingness to travel to other clinic locations for training or team meetings as needed.

Responsibilities

• Handle inbound calls from new and returning patients.
• Schedule appointments in the EMR system (eMDs).
• Use Phreesia and Updox to support patient engagement.
• Collect insurance and demographic information.
• Direct clinical and billing inquiries to internal teams.
• Coordinate appointment changes, cancellations, follow-ups.
• Review provider and service updates to stay informed.
• Partner with leadership to meet scheduling benchmarks and patient experience goals.

Skills

Communication

Organization

Multitasking

Bilingual Spanish

Education

High school diploma

Tools

eMDs

Phreesia

Updox

Microsoft Office

Job description

Healthy Connections in Mena, AR seeks a Scheduling Specialist to be the first voice patients trust. This full-time, on-site role supports scheduling across clinics, handling inbound calls, EMR scheduling, and patient engagement with digital tools.

You’ll gather insurance information, coordinate appointments, and work with leadership to meet scheduling benchmarks. The position offers a four-day workweek and a team-focused environment that emphasizes clear communication and accuracy.