Ambulatory Scheduling & Front Desk Coordinator

South Shore Health System; Norwell (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

South Shore Health System is seeking a front desk scheduling assistant to support patient appointments, referrals, and records processing. You will liaise between physicians and scheduling staff, coordinate physician schedules, and communicate changes to providers using the Epic EMR system.

The role requires strong customer service skills, daily use of Epic EMR for scheduling and registration, and a high school diploma.

Qualifications

• Strong customer service skills are required in person and by telephone.
• EMR experience (Epic) for scheduling and registration functions is strongly preferred.
• High School Diploma is preferred.

Responsibilities

• Answer phones and greet patients professionally, directing to appropriate staff.
• Schedule and coordinate appointments across locations in Epic EMR.
• Manage referrals, notes, and outside records per workflow.
• Communicate schedule changes to providers and scheduling staff.
• Monitor patient flow and wait times; inform patients of delays.
• Assist with office tasks and ensure accurate patient charts.

Skills

Customer service

Phone etiquette

Education

High School Diploma

Tools

Epic EMR

Job description

South Shore Health System is seeking a front desk scheduling assistant to support patient appointments, referrals, and records processing. You will liaise between physicians and scheduling staff, coordinate physician schedules, and communicate changes to providers using the Epic EMR system.

The role requires strong customer service skills, daily use of Epic EMR for scheduling and registration, and a high school diploma.