Patient Scheduling & Service Specialist

Presbyterian Healthcare Services; Espanola (NM); On-site; USD 23,000 - 36,000; Full time

Job summary

Presbyterian Healthcare Services is hiring a Scheduling Customer Service Representative in Espanola, NM. The role focuses on patient scheduling for appointments, referrals, and messaging, while maintaining demographics and delivering service excellence across phone, Pres Online, and in-person inquiries.

The position is full-time, with a day shift. Candidates should have a high school diploma and 1–3 years of office experience, strong communication, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of office/business experience preferred.
• Excellent verbal and written communication.
• Proficient in MS Office (Excel/Word) and data entry.

Responsibilities

• Provide patient-focused scheduling for appointments, referrals, messaging, and demographics.
• Answer calls, respond to inquiries, and maintain quality/efficiency in service.
• Build relationships with patients, physicians, and staff to ensure smooth processes.
• Document procedures and identify opportunities for process improvements.
• Research inquiries and provide accurate benefit information with timely responses.

Skills

Communication skills

Typing 30 wpm

Organizational skills

Customer service

Education

High school diploma

Tools

CRM systems

EPIC

Excel

Access

Job description

Presbyterian Healthcare Services is hiring a Scheduling Customer Service Representative in Espanola, NM. The role focuses on patient scheduling for appointments, referrals, and messaging, while maintaining demographics and delivering service excellence across phone, Pres Online, and in-person inquiries.

The position is full-time, with a day shift. Candidates should have a high school diploma and 1–3 years of office experience, strong communication, and proficiency in MS Office.