Medical Group Scheduler

Presbyterian Healthcare Services; Clovis (NM); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Disability insurance (short/long-term)

Group life insurance

Wellness program

Job summary

Presbyterian Healthcare Services is seeking a Medical Group Scheduler to coordinate patient journeys, schedule appointments, and manage referrals while ensuring timely access to care.

You will verify patient information, respond to inquiries, and uphold HIPAA compliance in a fast-paced, patient-focused environment.

Qualifications

• High school diploma or GED required.
• Minimum 9 months of experience in an office, healthcare, or customer service environment.
• Ability to complete Epic Scheduling competency within 90 days of hire.

Responsibilities

• Coordinate and schedule patient appointments and provide instructions.
• Monitor schedules, resolve scheduling issues, remind and reschedule as needed.
• Verify patient demographics and insurance information for records.
• Answer calls, respond to inquiries, and route information appropriately.
• Manage referrals in Epic and assist with referral questions.
• Support Advanced Access scheduling with providers to improve same-day access.
• Maintain HIPAA compliance in handling patient information.
• Address patient concerns and document feedback for timely resolution.
• Follow EMTALA guidelines for urgent or special-call situations.

Skills

Scheduling coordination

Customer service

Communication

HIPAA compliance

Education

High school diploma or GED

Tools

Epic Scheduling

Job description

Location Address

2200 W 21st Street Clovis, NM 88101-2011

Now Hiring: Medical Group Scheduler

Summary

Coordinate every step of the patient journey while creating a seamless, exceptional experience. In this role, you will serve as a key point of connection for patients by scheduling appointments, managing referrals, updating patient information, and supporting advanced access initiatives to ensure timely, efficient care. Your attention to detail, customer-focused mindset, and ability to keep care moving forward will make a meaningful impact on both patients and care teams every day. Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Plains Regional Medical Group Work Shift: Days (United States of America)

Responsibilities

• Coordinate and schedule patient appointments, provide appointment instructions, and support timely access to care.
• Monitor schedules, identify and resolve scheduling issues, place reminder calls, and assist with rescheduling missed appointments.
• Verify patient demographic and insurance information to ensure accurate records.
• Serve as a primary point of contact for patients and providers by answering calls, responding to inquiries, and routing information appropriately.
• Manage referrals in Epic, initiate approved referral processes, and assist patients with referral-related questions.
• Support Advanced Access scheduling by partnering with providers and clinical teams to optimize patient access and same-day appointment availability.
• Maintain HIPAA compliance when handling patient information and documentation.
• Address patient concerns professionally, document feedback, and work toward timely resolution.
• Follow EMTALA guidelines when handling urgent or special-call situations.
• Participate in team and departmental meetings to support operational excellence and continuous improvement.

Qualifications

Required Qualifications

• High school diploma or GED required.
• Minimum of 9 months of experience in an office, healthcare, customer service, or related environment.
• Ability to successfully complete Epic Scheduling competency requirements within 90 days of hire.

Preferred Qualifications

• One or more years of experience in a healthcare provider office, call center, or similar customer-focused environment.
• Experience managing appointments, patient scheduling, referrals, and customer inquiries in a fast-paced setting.
• Strong communication, organizational, and customer service skills with a commitment to delivering an exceptional patient experience.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services