Medical Group Front Desk Specialist

Presbyterian Healthcare Services; Carrizozo (NM); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Group life insurance

Wellness program

Job summary

Presbyterian Healthcare Services seeks a Medical Group Front Desk Specialist to greet patients, schedule appointments, process referrals, and update patient information while assisting with Advanced Access scheduling. This full-time, on-site role supports Lincoln County Medical Center - White Mountain Clinic and aims to ensure timely access to care with excellent service.

The position emphasizes strong organizational skills, attention to detail, and effective communication as you coordinate with

Qualifications

• High school (G.E.D) required.
• Previous administrative experience preferred.

Responsibilities

• Schedule patient appointments in accordance with established guidelines and provide appointment details, preparation instructions, and location information.
• Proactively review provider schedules and address gaps to support efficient clinic operations and patient access.
• Verify and maintain accurate patient demographic, insurance, and registration information.
• Serve as a primary point of contact for patients and visitors and provide information about services, policies, and procedures.
• Retrieve and prepare patient records and documentation, ensuring HIPAA privacy and confidentiality.
• Build relationships with patients, providers, and staff through exceptional customer service and by addressing compliments and complaints.
• Enter and manage referrals within Epic, supporting care coordination and answering patient inquiries about referral status.
• Understand the Advanced Access scheduling model and monitor provider schedules to maximize patient access.
• Collaborate with providers and care teams to ensure timely access and improve patient flow.
• Handle urgent or emergent calls following EMTALA guidelines and protocols.
• Participate in department meetings and training.

Skills

Organizational skills

Customer service

Communication skills

Education

High school (G.E.D)

Job description

Location Address:

129 El Paso RdRuidoso, NM 88345-6033

Compensation Pay Range:

Minimum Offer $16.33Maximum Offer $23.15Now Hiring: Medical Group Front Desk Specialist

Summary:

Be the welcoming connection that helps create a seamless patient experience from start to finish. In this role, you will coordinate each stage of the patient journey by scheduling appointments, processing referrals, updating patient information, and facilitating the Advanced Access scheduling process. Working closely with patients, providers, and care teams, you will help ensure timely access to care while delivering outstanding customer service. Your attention to detail, organizational skills, and commitment to exceptional patient experiences will play a key role in supporting efficient clinic operations and helping patients receive the care they need when they need it most.Type of Opportunity: Full timeJob Exempt: NoJob is based: Lincoln County Medical Center - White Mountain ClinicWork Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

• Schedule patient appointments in accordance with established guidelines, providing patients with appointment details, preparation instructions, and location information. Monitor daily schedules, place appointment reminder calls, identify missed appointments, and coordinate rescheduling as needed.

• Proactively review provider schedules, identify potential issues or gaps, and take appropriate corrective action to support efficient clinic operations and patient access.

• Verify and maintain accurate patient demographic, insurance, and registration information to ensure a seamless patient experience and timely reimbursement.

• Serve as a primary point of contact for patients and visitors by answering incoming calls, documenting complete and accurate messages, and routing information to the appropriate team members. Provide general information regarding hospital, clinic, and department services, policies, and procedures.

• Retrieve and prepare patient records, forms, and supporting documentation as requested by patients, providers, or care teams. Ensure all activities are performed in compliance with HIPAA privacy and confidentiality standards.

• Build positive relationships with patients, providers, and the community by delivering exceptional customer service. Listen attentively to questions, concerns, and feedback, work to resolve issues promptly, and document patient compliments and complaints through established processes.

• Enter and manage referrals within Epic, supporting care coordination and helping patients navigate the referral process. Initiate approved referrals, distribute required documentation, and respond to patient inquiries regarding referral status and next steps.

• Demonstrate a strong understanding of the Advanced Access scheduling model by monitoring provider schedules, maintaining appointment availability, and making adjustments as needed to maximize patient access to care.

• Collaborate closely with providers, nurses, and care teams to ensure timely patient access. Follow team scheduling and same-day appointment guidelines, generate and track access-related forms, and support initiatives that improve patient flow.

• Recognize and appropriately handle urgent or emergent calls, following EMTALA guidelines and established protocols to ensure patients receive the appropriate level of care and response.

• Participate in department meetings and ongoing training opportunities to stay informed of operational updates, process improvements, and organizational initiatives.

What You’ll Bring

Success in this role requires exceptional organizational skills, attention to detail, strong communication abilities, and a commitment to providing outstanding service. You’ll play an important role in helping patients access the care they need while supporting a positive, efficient experience for both patients and providers.

Qualifications:

• High school (G.E.D) required.

• Previous administrative experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian’s Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers’ markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state’s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We’re Determined to Support New Mexico’s Well-Being | Presbyterian Healthcare Services