Patient Scheduling Representative II - Medical Group Neurology

1301 Swedish Covenant Management Services, Inc; Chicago (IL); Vor Ort; USD 23.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision options

Tuition reimbursement

Wellness program savings plan

Health savings account options

Retirement with company match

Paid time off and holidays

Community involvement opportunities

Zusammenfassung

Endeavor Health is seeking a Patient Scheduling Representative II at Swedish Hospital in Chicago, IL. This full-time role requires handling high volumes of calls, scheduling for multiple offices, and pre-registration with attention to insurance and billing details.

Responsibilities include entering diagnoses, ICD-9 codes, and maintaining patient records while supporting staff with department policies and providing excellent customer service in a fast-paced environment.

Qualifikationen

• High School graduate; prefer two or more years of health related college course work.
• Preferred one year experience in hospital admissions, hospital department scheduling, or physician office scheduling.
• Excellent interpersonal and customer service skills; proper grammar and diction; basic medical knowledge.

Aufgaben

• Answer high volume calls promptly, courteously, and in a caring, friendly manner.
• Schedule appointments for multiple offices accurately and efficiently.
• Enter diagnoses and ICD-9 codes in compliance with local policies.
• Gather complete patient type, demographic and billing information.
• Pre-register patients in a timely and efficient manner.
• Explain insurance authorization and referral requirements and ensure financial clearance.

Kenntnisse

Interpersonal skills

Customer service

Phone communication

Medical terminology

Anatomy & physiology

Medical coding

MS Office

Typing 45 wpm

Ausbildung

High School diploma

Health-related college coursework

Tools

MS Office

Intranet/Internet portals

Jobbeschreibung

Position Highlights

Position: Patient Scheduling Representative II

Location: Swedish Hospital - Chicago, IL

Full Time (40 hours per week)

Hours: Monday to Friday 8:30AM-5:30PM

Required Location: This role includes some travel to other locations and requires flexible hours to meet operational needs

What you will do

Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.

Accurately, appropriately and efficiently schedules appointments for multiple offices.

Follow specific department guidelines and protocols, ensuring service excellence at all times.

Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.

Gathers complete and accurate patient type, demographic and billing information.

Pre-registers patients in a timely and efficient manner.

Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.

Advises patients of the collections policy and explains payments, deposits and co-pays.

Directs patient to the SCMG Biller when necessary.

Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.

Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system.

Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

ALLOWABLE ACCESS TO PROTECTED HEALTH INFORMATION: Patient Name and Demographic information Financial information Ability to View Patient's Record

What you will need

Education & Experience- High School graduate; prefer two or more years of health related college course work.

Experience: Preferred one year experience in hospital admissions, hospital department scheduling, or in physician office scheduling.

Knowledge & Skills: Excellent interpersonal and customer service skills. Excellent phone voice – proper grammar, diction. Basic knowledge of medical terminology, anatomy & physiology and coding. Knowledge of clinical office or department general policies and practices. Keyboarding at 45wpm. Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality. Knowledge of Medicare, Public Aid. Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands. Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations. Ability to interact positively and effectively with multiple departments. Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity. Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands. Ability to interact positively and effectively with multiple departments.

Benefits offered by Endeavor Health

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About Endeavor Health

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

Equity, Diversity, and Inclusion

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Welcome to Endeavor Health Careers

At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor.

Current Endeavor Health employees

Please do not apply through this site. To be considered, log into Workday and apply using an internal application via the Jobs Hub. For step-by-step instructions, visit ServiceNow and search for the article “Access and View Internal Job Postings.”