Patient Scheduling Representative - Family Medicine

University of Wisconsin Medical Foundation; Town of Sun Prairie (WI); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

UW Health is seeking a Patient Scheduling Representative to handle appointment scheduling via phone, in-person, or electronic correspondence. The role involves taking incoming calls and making outbound calls to coordinate care within the clinic network.

Shifts are 100% FTE, 36 hours per week, Monday–Friday, within 7:30 am–5:30 pm. A high school diploma is preferred; healthcare or office experience is advantageous.

Qualifications

• Six months of previous office or customer service experience.
• Healthcare scheduling experience preferred.
• Experience answering phones and greeting clients in person is a plus.

Responsabilités

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and families to assist with scheduling needs.
• Make outgoing phone calls to patients to schedule appointments.
• Coordinate with clinic staff to ensure patients receive timely care.

Connaissances

Customer service

Phone scheduling

Multitasking

Office software

Formation

High School Diploma

Associate's/Bachelor's degree preferred

Description du poste

Work Schedule:

100% FTE, 36 Hours per week. Shifts scheduled Monday - Friday within the 7:30 am - 5:30 pm time frame. Hours may vary based upon operational needs of the clinic.

Pay:

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:

No Minimum education required

High School Diploma or equivalent Preferred

Associate's Degree Bachelor's Degree in Business Administration, Healthcare, or other related field Preferred

Work Experience:

Minimum - Six (6) months of previous experience in an office or customer service environment.

Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

Our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.