Patient Scheduling & Registration Specialist

ech; Mountain View (CA); On-site; USD 46,000 - 65,000; Full time

Job summary

El Camino Health seeks a Patient Services Representative to manage patient scheduling and registration, coordinating with patients, families, providers and staff to ensure a smooth patient experience. You will verify benefits, collect co-pays, obtain authorizations where needed, and communicate out-of-pocket responsibilities clearly.

The role emphasizes accurate data collection, courteous communication, and efficient use of clinical resources, with opportunities to contribute to patient

Qualifications

• High School Diploma required; associates degree preferred.
• Two years medical office or medical insurance experience.
• Clear, courteous communication and excellent customer service.
• Ability to multitask and learn new processes quickly.
• Proficiency with Microsoft Office and familiarity with registration software.

Responsibilities

• Interact with patients via phone or in person to schedule and register.
• Verify benefits, collect co-pays, and determine patient out-of-pocket costs.
• Schedule appointments while ensuring efficient use of clinical resources.
• Maintain accurate patient demographics and insurance information.
• Support patient satisfaction initiatives and provide a high-quality contact experience.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem solving

Typing speed

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Registration software

Job description

El Camino Health seeks a Patient Services Representative to manage patient scheduling and registration, coordinating with patients, families, providers and staff to ensure a smooth patient experience. You will verify benefits, collect co-pays, obtain authorizations where needed, and communicate out-of-pocket responsibilities clearly.

The role emphasizes accurate data collection, courteous communication, and efficient use of clinical resources, with opportunities to contribute to patient