Patient Scheduling & Insurance Verification Specialist

Waterbury Health; West Side Hill (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Waterbury Health is seeking a scheduling assistant to manage appointment bookings, confirmations, and basic verification tasks. You will coordinate with physicians and patients, ensuring accurate information and timely processing of requests.

The role requires high school completion and at least two years in a medical setting, with strong computer and confidentiality skills to support hospital operations. On-site in Waterbury, CT, with potential for cross-functional coverage.

Qualifications

• Strong customer service skills with effective communication for patients and physicians.
• Ability to manage time, prioritize tasks and handle stressful situations.
• Knowledge of medical terminology and hospital processes to support scheduling and verification.

Responsibilities

• Books appointments using protocol and collects demographic, insurance and appointment information.
• Reschedules and cancels appointments; edits for medical necessity for Medicare patients.
• Sends confirmation letters and faxes to physicians; checks daily for transmitted faxes.

Skills

Customer service

Communication

Time management

Confidentiality

Medical terminology

Education

High School diploma or equivalent

Tools

CRT/PC

Job description

Waterbury Health is seeking a scheduling assistant to manage appointment bookings, confirmations, and basic verification tasks. You will coordinate with physicians and patients, ensuring accurate information and timely processing of requests.

The role requires high school completion and at least two years in a medical setting, with strong computer and confidentiality skills to support hospital operations. On-site in Waterbury, CT, with potential for cross-functional coverage.