Patient Scheduling & Flow Coordinator

Northwest Health; Portage (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwest Health is seeking a Scheduling Clerk to coordinate patient appointments across consultations, tests, procedures, and follow-ups, ensuring efficient flow and a seamless patient experience.

You will work with physicians, nurses, and administrative teams to schedule based on clinical priorities, maintain accurate EHR data, and resolve scheduling conflicts while supporting overall administrative functions.

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring that appointments do not overlap and that resources (e.g., rooms, equipment, and staff) are properly allocated.
• Provides general administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information as needed.
• Assists with patient check-in and registration, ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Generates and maintains scheduling reports, tracking cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Appointment scheduling

Patient flow management

Administrative procedures

EHR systems

Education

Associate degree in healthcare administration or related

Tools

EMR systems

Scheduling software

Job description

Northwest Health is seeking a Scheduling Clerk to coordinate patient appointments across consultations, tests, procedures, and follow-ups, ensuring efficient flow and a seamless patient experience.

You will work with physicians, nurses, and administrative teams to schedule based on clinical priorities, maintain accurate EHR data, and resolve scheduling conflicts while supporting overall administrative functions.