Patient Scheduling Coordinator

Rejuvime Medical Llc; Metairie (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Rejuvime Medical Llc is seeking a Patient Scheduling Coordinator to be the first point of contact for patients and manage front-office operations. The role includes patient intake, document verification, scheduling, payments, and supporting clinic operations while upholding core values.

Responsibilities include greeting patients, verifying demographics, scanning documents, cash handling, and coordinating messages and lab results. A team-focused, professional, organized environment is emphasized.

Qualifications

• High School Diploma or equivalent.
• Excellent attention to detail and verbal/written interpersonal communication skills.
• Ability to carefully read and follow directions.
• Good teamwork skills.

Responsibilities

• Greet patients and provide new patient paperwork as applicable.
• Obtain and verify patient demographics and driver’s license information.
• Ensure accurate scanning and uploading of documents into patient charts.
• Handle cash and collect patient payments; submit weekly cash logs.
• Schedule and follow-up appointments; communicate delays to patients and staff.
• Receive and route messages or lab results to appropriate staff.
• Maintain a clean, organized front desk and lobby with updated materials.
• Uphold core values and participate in weekly duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High School Diploma

Job description

Job Summary:The Patient Scheduling Coordinator (PSC) is the first point of contact for patients, responsible for ensuring a professional, organized, and welcoming front-office experience. This role manages patient intake, verified documentation, resolves alerts before services, handles scheduling and payments, and supports clinic operations while upholding core values and fostering a positive team environment.Role and Responsibilities:Greet patients and provide new patient paperwork as applicable.Obtain a copy of the patient’s valid driver’s license for verification and verify patient demographics.Ensure accurate scanning/uploading of required documents into patient charts to maintain compliance and organized records.Oversee cash handling, including maintaining an accurate and secured cash drawer preparing and submitting weekly cash logs, and collecting patient payments as needed.Communicate delays to patients and clinical staff promptly and escalate patient concerns to appropriate leadership when necessary.Verify and resolve all patient account alerts before the encounter begins, ensuring compliance prior to any services or treatment being provided.Schedule appointments and follow up appointments.Receive and route messages or documents, such as laboratory results, to appropriate staff.Exhibit a professional appearance and uphold a clean, organized front desk and lobby environment to ensure a welcoming patient experience.Ensure all patient areas are stocked with current promotional materials, updated flyers, clinic notices and informational pamphlets in both front office and treatment rooms.Adhere to the assigned weekly depth chart duties.Demonstrate a commitment to fostering a positive team environment while consistently upholding the organization’s Core Values and professional standards.Other duties as assignedMinimum Education and Experience Requirements:High School Diploma or equivalentExcellent attention to detail & verbal/written & interpersonal communication skills.Ability to carefully read and follow directionsGood teamwork skillsPhysical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at a time.Knowledge, Skills, and Abilities:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.The ability to communicate information and ideas in speaking so others will understand as well as verbal comprehension when receiving information.Able to provide and receive information effectively and professionally.