Patient Care Coordinator I

Phoenix Physical Therapy; Waterford Charter Township (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Phoenix Physical Therapy is seeking a Patient Care Coordinator I to greet patients, manage front desk duties, and support daily clinic operations. You will verify insurance, schedule visits, collect payments, and enter procedure codes in the EMR, while maintaining confidentiality and a professional demeanor.

The role supports treatment room setup and daily clinic activities, with emphasis on accuracy, organization, and customer service in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Current CPR Certificate.
• 0–2 years of experience in a medical office or customer service.

Responsibilities

• Greet patients and visitors courteously.
• Oversee clinic cleanliness and inventory.
• Maintain safety and sanitary requirements.
• Assist with treatment room setup, supervision, and safety.
• Answer phones and relay messages.
• Schedule and remind patients for services; verify insurance.
• Meet patients on first visit for paperwork completion.
• Collect co-payments and process payments.
• Enter procedure codes into the EMR.
• Maintain patient confidentiality per company guidelines.
• Perform end-of-day procedures and other office tasks.
• Ensure a safe, secure work environment.

Skills

Effective communication

Organizational skills

Attention to detail

Multitasking

Data entry

Phone etiquette

Education

High School Diploma or GED

Associates degree or college-level business courses preferred

Current CPR Certificate

Tools

EMR systems

Microsoft Word

Job description

POSITION SUMMARY:The Patient Care Coordinator I serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Prepares and maintains equipment and physical environment for daily activities. Will assist with patient care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.KEY RESPONSIBILITIES:Greet patients and visitors in a courteous and friendly manner.Oversee the cleanliness and inventory of the clinic.Maintains safety and sanitary requirements.Assist with set-up of treatment rooms, supervision, and safety of the clinic.Answer the phones and relay messages.Schedule and remind patients for services to assure their treatment goals are met.Perform insurance verification.Meet with patients on their first visit to assure all necessary paperwork is completed.Collect patient's co-payment, co-insurance, and deductible each office visit.Process credit card paymentsEnsure that the procedure codes are accurately entered into the EMR.Maintain patient confidentiality in accordance with the PHOENIX company guidelines.Conduct end-of-day procedures as outlined in company procedure manual.Perform other office support work as needed.Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.Other duties as assigned.Education / Training:High School Diploma or GED required; Associates Degree or college level business courses preferred.0-2 years of previous experience in a medical office, customer service, or other related business.Current CPR CertificateSpecialized Knowledge/Skills:Ability to communicate effectively and professionally with a wide variety of people.Strong organizational skills with attention to detail and accuracy.Be able to follow directions.Proficient with Microsoft word, strong data entry skills with EMR systemsAbility to handle multiple tasks in a very busy environment.Physical Requirements:Consistent and regular use of phone required.Must be able to keep numbers in correct order on a very consistent and regular basis.Regular and consistent use of keyboard and mouse.May be required to stoop, kneel, crouch o lift.Must be able to occasionally lift up to 50 pounds.Consistent sitting for many hours at one time. Majority of day (50%+) is spent sitting at a desk.Additional challenges may arise, at which time Phoenix may revise this job description.***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.