Patient Scheduling Coordinator

St Johns Health

Jackson (WY)

On-site

USD 47,000 - 56,000

Full time

14 days+

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Job summary

St Johns Health in Jackson, WY is seeking a full-time Patient Scheduling Coordinator to manage clinic admissions, perform initial financial counseling, handle cashier duties, and ensure accurate demographic and insurance data in the registration system.

You will collect co-pays, process pre-authorizations, balance cash drawers, and cross-train across all Patient Access functions while delivering professional, compassionate service in a busy clinic environment.

Qualifications

Must have high school diploma or GED; an Associates degree is preferred.
Computer experience is required; strong problem-solving skills are needed.
Ability to adjust to different schedules and clinics; effective communication and customer service are essential.
Level II requires at least 3 months of training as a Patient Scheduling Coordinator and completion of Level I competencies.

Responsibilities

Complete registration forms accurately with signatures, insurance, and billing information.
Enter patient information into systems accurately and timely.
Collect co-pays, deductibles, and co-insurance at the time of service; balance cash drawer daily.
Cross-train across all Patient Access functions and support multiple clinics.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High school diploma

Associates degree

Tools

Insurance billing systems

Cashiering systems

Job description

Job Details

Job Location: Jackson, WY 83001

Position Type: Full Time

Salary Range: $22.68 - $27.00 Hourly

Job Shift: Day

Job Category: Non-Clinical

JOB SUMMARY

Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient, and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.

ESSENTIAL FUNCTIONS

Registration/Data Entry

Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information.
Ensures patient information is entered into systems accurately and timely.
Acquires appropriate documents and information from the patient at the time of service.

Communication

Consistently responds to patients, public and employee requests (i.e. directions, hospital activities, etc.) in a polite, positive, friendly manner. This includes patient office visits, phone calls and account balance inquiries, accepting and receipting payments.
Capable of fielding multiple phone calls using proper phone etiquette while also maintaining patient confidentiality. Refers patients to the appropriate person if needed.

Cashier Duties/Responsibilities

Obtains payments and accurately records payments in a timely manner.
Calculates and collects deductibles, co-pays and co-insurance payments at the time of service.
Counts and balances cash drawer at the beginning and ending of each business day, compiles cash receipts, posting information, verifies and prepares deposits for patient accounting.

Other Duties/Responsibilities

Demonstrates ability to communicate effectively (professionally and with tact) with all contacts, especially through difficult situations.
Demonstrates the ability to multi-task efficiently.
Demonstrates the ability to research information as needed.
Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

Level II Duties and Responsibilities

Is fully trained and competent on all job functions of a Patient Scheduling Coordinator level I.
Ability to troubleshoot and problem-solve with systems and processes as needed. Advanced customer service skills
Assists with training and orientation of new hire PSCs and helps to troubleshoot and solve problems on an ad hoc basis.
Proficiency to float across multiple different clinics

JOB REQUIREMENTS

Minimum Education

Preferred: High school diploma or equivalent (GED certificate) or Associates degree

Minimum Work Experience

Required: Computer experience necessary. Ability to problem solve difficult situations. Able to adjust to different schedules and different clinics. Excellent communication, interpersonal, phone and customer service skills required - Level II must have at least 3 months of training as a Patient Scheduling Coordinator and documented completion of all level I competencies.

Preferred: Experience with insurance billing or medical admitting/cashiering. Medical or general office experience preferred.

Able to adjust to different schedules and different clinics.

Functional Demands

Working Conditions

Clinic office settings. Frequent interruptions and stressful situations. Must be on-site at the SJH campus or other facilities to fulfill the responsibilities of this role.

Physical Requirements

90% of the shift sitting at a computer. 75-90% of the shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend and reach. Ability to lift 20 pounds.

Direct Reports: None

Reports to: Clinic Administrator

Internal & External Contacts: Patients and family members, visitors, vendors, staff members and general public.

LEADERSHIP CAPABILITIES

Attention to Detail

Completes tasks in a way that ensures there are no errors
Methodically and patiently reviews work to identify any mistakes or discrepancies
Creates and stores documentation in a way that is thorough and easy to access

Composure