Patient Care Coordinator

Associates-in-Dermatology; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Associates-in-Dermatology is seeking a Patient Care Coordinator to join our front desk team in the United States. The role focuses on greeting patients, checking them in/out for appointments, collecting copays, and assisting both new and established patients by phone or online.

You will verify patient information in our EMR system and coordinate follow-ups with clinical staff. Responsibilities include scheduling, handling voicemails, printing charts, directing calls to the appropriate staff,

Qualifications

• Data entry and EMR programs experience required.
• Advanced telephone, computer and multitasking skills.
• Outstanding customer service skills required.
• Completes all assigned tasks to ensure efficient department function.
• Escalates billing/coding issues as needed.
• Maintains attendance and punctuality per policies.
• Meets deadlines and handles special projects.
• Understands and complies with company policies and standards.

Responsibilities

• Greet patients and register demographic and insurance information.
• Check patients in/out for on-site appointments and collect copays.
• Schedule follow-up appointments and verify information in the system.
• Answer phones and check voicemails, including physicians’ line.
• Print, check, and organize charts; handle faxes and referrals.
• Direct patient calls to clinical staff and manage appointment changes.
• Respond to online appointment requests and manage calendars.
• Perform general office duties to maintain workflow.

Skills

Data entry

Phone/communication

Customer service

Multitasking

Administrative tasks

Education

High school diploma or GED

Tools

EMR programs

Job description

Position Summary: Patient Care Coordinator employees are the front lines of our practice. They primarily check patients in/out when they are on site for their appointments and assist patients (established and new) when they reach the practice by telephone/online.Essential Functions Summary:The patient care coordinator employees greet all patients, register demographic and insurance information, collect copays and payments on accounts. Employees will schedule follow up appointments, scan RCH and verify information is correct in system, answer phones and check voicemail including answering physicians’ line, as well as sort faxes and schedule any patients referred via fax. Phone room employees will create, cancel and reschedule patient appointments, direct patient calls to correct clinical staff members, print/check charts weekly including daily work in charts. Employees are responsible for checking the voicemails and for patient call backs. Employees respond to online appointment request as well. Other office admin duties are required.Position Requirements:Skills in data entry and EMR programs.Advanced telephone, computer and multitasking skills when working with inbound and out bound calls.Must exhibit, demonstrate and maintain outstanding customer service skillsCompletes all other assigned tasks to ensure efficient department function and work flow.Escalates any billing/coding issues to Patient Care Coordinator.Accurate understanding and application of client manual information to daily assignments.Maintain acceptable levels of attendance and punctuality as specified in company and departmental policies.Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and any other duties as assigned.Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct.Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.Qualifications:Must possess a high school diploma or GED.Must have worked 1 year experience (preferable in dermatology) within a call center and front desk setting.Must be able to work independently and to maintain mental focus for long periods of time.Physical Requirements:Must possess strong English oral and written communication skills in order to communicate effectively with other medical staff and management. Eyesight must be sufficient to be able to read medical charts and computer monitors. Must possess manual dexterity sufficient to utilize reference materials and to manipulate pages in Medical Chart and to type on keyboards.Environmental Conditions:Typical conditions of office environment. During initial phases of training, stress levels may exceed normal levels as new skills are learned and new information is assimilated.