Patient Scheduling & Care Coordination Specialist

St Croix Health; St. Croix Falls (WI); On-site; USD 38,000 - 45,000; Full time

Job summary

St. Croix Health is seeking a full-time Unit Coordinator to join our team, scheduling patient appointments and coordinating care across clinical services.

This role requires frequent patient interaction, accurate data entry in the EHR, and adherence to HIPAA and organizational policies.

Candidates should have a high school diploma and strong communication skills; one year of healthcare customer service is preferred.

Qualifications

• High School diploma or GED is required.
• One year of healthcare customer service experience preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Schedule and manage patient appointments according to provider availability.
• Verify patient demographics, insurance coverage, and referrals.
• Maintain scheduling systems and EHR with accurate information.
• Advocate for patients and coordinate with care teams.
• Communicate effectively for routine and urgent needs.
• Ensure HIPAA compliance and confidentiality.
• Assist with pre-authorizations and referrals as needed.

Skills

Communication

Multitasking

Customer service

Time management

HIPAA

Education

High School diploma/GED

Tools

Electronic Health Records (EHR)

Job description

St. Croix Health is seeking a full-time Unit Coordinator to join our team, scheduling patient appointments and coordinating care across clinical services.

This role requires frequent patient interaction, accurate data entry in the EHR, and adherence to HIPAA and organizational policies.

Candidates should have a high school diploma and strong communication skills; one year of healthcare customer service is preferred.