Unit Coordinator-Full Time

Croix Health; Wisconsin; On-site; USD 36,000 - 52,000; Full time

Job summary

St. Croix Health is seeking a full-time Unit Coordinator to join our care coordination team. The role focuses on scheduling patient appointments, supporting patient advocacy, and relaying communications across care teams in a fast-paced hospital setting.

You will verify demographics and insurance, maintain accurate records in the EHR, and ensure compliance with HIPAA. Weekend rotations and early/late shifts are included to support provider schedules.

Qualifications

• High School diploma or GED required.
• One year of healthcare patient services experience preferred.
• Strong communication and listening skills.
• Ability to work independently with multiple priorities.
• Knowledge of medical terminology preferred.
• Proficiency with scheduling and patient data entry.

Responsibilities

• Coordinate unit care activities to support providers and patient care staff.
• Schedule, reschedule, and cancel patient appointments per guidelines.
• Verify patient demographics, insurance coverage, and referrals.
• Maintain EHR with accurate patient information.
• Advocate for patients by communicating with care teams.
• Ensure HIPAA compliance and patient confidentiality.
• Assist with pre-authorizations and referrals as needed.
• Answer calls and messages, resolve scheduling issues.

Skills

Communication skills

Medical Terminology

Independence

Time management

Decision making

Customer service

Education

High School diploma / GED

Tools

EHR systems

Job description

Description

St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday- Friday as early as 7am and as late as 6:00pm. With a weekend rotation of 6 weekends a year.

The Unit Coordinator facilitates coordination of care across clinical services by scheduling patient appointments, supporting patient advocacy, and relaying medical communications from the care team. This role requires frequent interaction with patients and multiple departments, ensuring accurate demographic and insurance information while aligning appointments with organizational guidelines. The Unit Coordinator provides clear instructions, manages scheduling changes, and maintains precise records while delivering high-quality customer service in a fast-paced healthcare environment.

Essential Duties and Responsibilities

Coordinates unit care activities to support providers and patient care staff.

• Schedule, reschedule, and cancel patient appointments based on provider availability and clinical guidelines
• Verify patient demographics, insurance coverage, and referral or authorization requirements
• Maintain and update scheduling systems or electronic health records (EHR) with accurate information
• Advocates for patients by providing feedback to care teams and other management
• Effectively uses communication systems for both routine and emergency transactions and communications
• Ensure compliance with HIPAA and organizational policies regarding patient confidentiality
• Assist with insurance pre-authorizations and referrals as needed

Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs.

• Works with outside healthcare agencies to facilitate patient appointments and referrals
• Answer incoming calls and messages, addressing patient questions and resolving scheduling issues
• Review provider orders for accuracy and ensure all required information is obtained prior to scheduling
• Provide patients with appointment details, preparation instructions, and necessary documentation requirements

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary.

Requirements

Education & Licensure

• High School diploma/GED

Experience

• One year of experience in customer service, patient registration, or other similar role in a healthcare setting preferred

Competencies

Knowledge, Skills & Abilities

• Medical Terminology knowledge is preferred
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritizing multiple tasks
• Ability to think independently and make decisions as necessary
• Excellent customer service skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times