Unit Coordinator-Full Time

St Croix Health; St. Croix Falls (WI); On-site; USD 38,000 - 45,000; Full time

Job summary

St. Croix Health is seeking a full-time Unit Coordinator to join our team, scheduling patient appointments and coordinating care across clinical services.

This role requires frequent patient interaction, accurate data entry in the EHR, and adherence to HIPAA and organizational policies.

Candidates should have a high school diploma and strong communication skills; one year of healthcare customer service is preferred.

Qualifications

• High School diploma or GED is required.
• One year of healthcare customer service experience preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Schedule and manage patient appointments according to provider availability.
• Verify patient demographics, insurance coverage, and referrals.
• Maintain scheduling systems and EHR with accurate information.
• Advocate for patients and coordinate with care teams.
• Communicate effectively for routine and urgent needs.
• Ensure HIPAA compliance and confidentiality.
• Assist with pre-authorizations and referrals as needed.

Skills

Communication

Multitasking

Customer service

Time management

HIPAA

Education

High School diploma/GED

Tools

Electronic Health Records (EHR)

Job description

Description

St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday- Friday as early as 7am and as late as 6:00pm. With a weekend rotation of 6 weekends a year.

The Unit Coordinator facilitates coordination of care across clinical services by scheduling patient appointments, supporting patient advocacy, and relaying medical communications from the care team. This role requires frequent interaction with patients and multiple departments, ensuring accurate demographic and insurance information while aligning appointments with organizational guidelines. The Unit Coordinator provides clear instructions, manages scheduling changes, and maintains precise records while delivering high‑quality customer service in a fast‑paced healthcare environment.

Essential Duties and Responsibilities:

Coordinates unit care activities to support providers and patient care staff.

• Schedule, reschedule, and cancel patient appointments based on provider availability and clinical guidelines
• Verify patient demographics, insurance coverage, and referral or authorization requirements
• Maintain and update scheduling systems or electronic health records (EHR) with accurate information
• Advocates for patients by providing feedback to care teams and other management
• Effectively uses communication systems for both routine and emergency transactions and communications
• Ensure compliance with HIPAA and organizational policies regarding patient confidentiality
• Assist with insurance pre‑authorizations and referrals as needed

Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs.

• Works with outside healthcare agencies to facilitate patient appointments and referrals
• Answer incoming calls and messages, addressing patient questions and resolving scheduling issues
• Review provider orders for accuracy and ensure all required information is obtained prior to scheduling
• Provide patients with appointment details, preparation instructions, and necessary documentation requirements

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary.

Requirements

Education & Licensure:

• High School diploma/GED

Experience:

• One year of experience in customer service, patient registration, or other similar role in a healthcare setting preferred

Competencies:

Knowledge, Skills & Abilities:

• Medical Terminology knowledge is preferred
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritizing multiple tasks
• Ability to think independently and make decisions as necessary
• Excellent customer service skills

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times