Unit Coordinator-Referrals- Full Time

St Croix Health; St. Croix Falls (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

403b retirement with employer match

Paid time off

Disability insurance

Education reimbursement

EAP

Wellbeing incentive

Free parking

Job summary

St. Croix Health is seeking a full-time Referral Unit Coordinator to support providers and patient care staff. The role involves documenting patient calls in the EMR, coordinating referrals, and scheduling appointments with attention to cancellations and no-shows.

Responsibilities include prioritizing referrals, sending referrals to external facilities, and communicating next steps to patients. Requires excellent communication and ability to work independently in a busy environment.

Qualifications

• High School diploma or GED required.
• Excellent communication and listening skills required.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Enter patient calls/messages into the EMR system.
• Coordinate internal and external referrals and schedule appointments.
• Monitor provider schedules and manage add-ons, cancellations, and no-shows.
• Schedule testing, referrals, and follow-up appointments as needed.
• Relate care effectively across diverse populations.

Skills

Excellent communication

Independent work

Time management

Education

High School diploma/GED

Job description

Description

St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday- Friday 7:00am-3:30pm with no weekends.

The Referral Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, coordinates internal and external referrals and schedules patient appointments. The Referral Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care.

Essential Duties and Responsibilities:

Coordinates activities to support provider and patient care staff including monitoring provider schedules, is aware of add-ons, cancellations, no shows and overbooks, and schedules patient appointments for any testing, referral or follow up appointments that are needed.

• Prioritizes referrals by urgency; Addresses in a timely manner
• Sends referrals to external health care facilities for services not provided at St. Croix Health
• Monitors internal/external referrals and coordinates with patient on next steps
• Make referral appointments including scheduling preliminary appointments/testing
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental levels and cultural differences of population served

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Requirements

Education & Licensure:

• High School diploma/GED

Knowledge, Skills & Abilities:

• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Time management and prioritize multiple tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health is an Equal Opportunity Employer.

We will ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. If reasonable accommodations are needed, please contact us at [e-mail] or 800-828-3627

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values.

Mission:

To deliver care driven by excellence, guided by heart, and grounded in community.

Vision:

To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values:

Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.