Call Center Rep

Sp-Management-Services-Inc; Bryan (TX); On-site; USD 27,000 - 35,000; Full time

Job summary

The Physicians Centre in Bryan, TX is seeking a Registration and Scheduling professional to greet patients and visitors, answer calls, and manage the front desk with a friendly and professional demeanor.

You will register new patients, update demographics, verify insurance information, and collect the necessary details to schedule appointments according to provider guidelines, while maintaining accurate patient records for quick access by staff.

Responsibilities

• Welcomes and greets patients and visitors over the phone
• Answers phone calls with polite, consistent etiquette
• Keeps the call center area clean, organized, and professional
• Registers new patients and updates demographics by collecting information over the phone
• Gathers information for scheduling (insurance eligibility, referrals, medical records) and follows provider scheduling guidelines
• Maintains patient records to ensure availability of treatment information
• Responds to patient inquiries in a courteous manner
• Generates telephone encounters and routes calls to appropriate staff with adequate detail
• Cooperates with team and assists with other tasks during downtime

Job description

Job Category: Registration and Scheduling

Requisition Number: CALLC041021

• Posted : August 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Physicians Centre
Bryan, TX 77802, USA

Description

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Equal Opportunity Employer
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