Call Center Rep

The Physicians Centre; Bryan, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Physicians Centre in Bryan, TX is seeking a Registration and Scheduling Clerk to welcome patients, collect information, and coordinate scheduling. This on-site role requires strong phone etiquette and attention to detail in handling demographics and insurance data.

The successful candidate will maintain patient records, assist staff, and deliver a positive patient experience while following scheduling guidelines for each provider. Full-time position with competitive benefits.

Qualifications

• Must have excellent phone etiquette and strong customer service.
• Ability to collect patient information accurately and securely.
• Familiarity with scheduling workflows for multiple providers.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet patients and visitors over the phone.
• Answer calls and maintain polite phone manner.
• Keep call center area organized and professional.
• Register patients and update demographics via phone.
• Gather information for scheduling, including insurance and referrals.
• Maintain accurate patient records and respond to inquiries.
• Direct calls to appropriate staff with sufficient detail.
• Assist with other tasks during downtime.

Job description

Job Category: Registration and Scheduling

Requisition Number: CALLC041021

• Posted : August 24, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Physicians Centre
Bryan, TX 77802, USA

Description

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.