Patient Scheduling Associate 1

Radiology Associates of Hartford, Pc; Enfield (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Radiology Associates of Hartford, Pc is seeking a scheduling coordinator to manage patient exam appointments across multiple imaging locations. You will handle inbound calls, process RX orders, and coordinate with referring physicians to ensure timely and accurate scheduling.

The role requires a high level of professionalism, strict adherence to HIPAA, and the ability to manage outbound calls and follow-ups in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Medical terminology knowledge is required.
• Radiology scheduling experience is preferred.

Responsibilities

• Schedule patient exams across multiple imaging center locations according to RX orders.
• Handle a high volume of inbound calls and prioritize scheduling per policy and medical appropriateness.
• Make outbound calls to schedule exams when RX is received.
• Follow up on patient and referring physician inquiries.
• Verify RX completeness and obtain orders as needed; maintain HIPAA confidentiality.
• Communicate issues to scheduling team lead and management to ensure continuity of care.
• Maintain and optimize daily scheduling and outbound queues.
• Attend training and team meetings as required.

Education

High School Diploma or GED

Medical Terminology

Radiology Scheduling

Job description

Description

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Follow up on all patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
• Manage and elevate priority issues; route calls and questions to appropriate resources.
• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
• Work and manage outbound work queues.
• Maintain and optimize existing schedules daily.
• Provide job-shadowing, including answering questions, as needed.
• All other duties as assigned.

Requirements

EDUCATION & EXPERIENCE

• Required: High School Diploma or GED
• Required: Medical Terminology
• Preferred: Radiology Scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.

Radiology Associates of Hartford is an Equal Opportunity Employer.