Patient Intake Coordinator

Radiology Associates of Hartford, Pc; Avon, Northern (CT, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Radiology Associates of Hartford, Pc is seeking a Patient Intake Coordinator to support front-office operations in an outpatient imaging setting. You will greet patients, handle intake and registration, verify demographics and insurance, and assist with workflow to ensure timely imaging services.

The role emphasizes excellent customer service, accuracy, and HIPAA-compliant privacy while maintaining a positive patient experience. Experience with medical office software is preferred.

Qualifications

• High school diploma or GED is required.
• Computer experience and basic data entry skills are required.
• Medical terminology knowledge is preferred.

Responsibilities

• Assist patients with completing paperwork and verify demographics.
• Enter, verify and update patient demographics and insurance information.
• Provide registration and general assistance to patients.
• Receive and verify prescriptions or verbal orders per policy.
• Scan documents into the EMR and confirm order information.
• Verify referring provider's name and address for order accuracy.
• Identify and collect payment agreements and self-pay patients.
• Assist in training new intake staff and workflow.
• Utilize all relevant software systems.

Skills

Customer service

Multitasking

Data entry / computer skills

Education

High School Diploma or GED

Tools

EMR system

Job description

Description

Schedule: Monday-Friday 8:30am-5pm

POSITION SUMMARY

Under the clinical direction of a radiologist and general supervision of the Director of Patient Access, the Patient Intake Coordinator supports daily front-office operations in an outpatient diagnostic imaging setting. This role is responsible for patient greeting, intake, registration, document verification, and coordinating accurate workflow to support imaging services. The Patient Intake Coordinator ensures exceptional customer service, accuracy, and compliance while maintaining a positive patient experience. Additional duties may be assigned based on operational needs.

ESSENTIAL RESPONSIBILITIES

• Assist patients with completing required paperwork; enter, verify, and update demographics; obtain insurance information and photo ID as needed.
• Address patients, staff, and visitors courteously, professionally, and promptly.
• Provide registration and general assistance to patients.
• Receive, verify, and process prescriptions or verbal orders in alignment with company policy.
• Scan documents into the Electronic Medical Record system and confirm all order information prior to the patient's exam.
• Verify referring provider's full name and address with the patient to ensure order accuracy.
• Identify and collect payment agreements and self-pay patients.
• Assist in training new staff on intake responsibilities and workflow.
• Utilize all relevant software systems.
• Maintain patient confidentiality per HIPAA and uphold rights related to privacy, fairness, and dignity.
• Attend required meetings, training, and in-service educational sessions.
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Strong customer service and interpersonal communication abilities.
• Ability to multitask efficiently while maintaining accuracy and attention to detail.
• Competency with computers, data entry, and medical office software systems.

EDUCATION & EXPERIENCE

• High School Diploma or GED required.
• Computer experience required.
• Medical terminology preferred.

Radiology Associates of Hartford is an Equal Opportunity Employer